RedkenReviews of redken.com

I ordered my hair supplies on September 29 and paid to have it shipped overnight. Tomorrow will be a week and the order is still processing and when you speak with Customer Service they don’t have a good answer and they refuse to refund the overnight charge I paid. I will never order from here again. Do not offer overnight shipping or even two day shipping when it takes you all a week just to process an order. Kind of embarrassing for a company this large. Moving on…

I purchased 90 worth of items and the complimentary gift drop down popped up. I selected the item. I purchased the order. I didn't get my complimentary gift. The company said one of my items the 56.00 bottle of conditioner that I bought did not count towards the complimentary gift. There was nothing in clear view stating this AND the drop down was there. The dropdown was not there before I reached 90 the 56.00 is what sent it over the 90 threshold. If you order from the website, do not expect any discounts or gifts even if you get to select them. This will save from disappointment. I like the products but am disgusted in the way they do marketing and business.

I literally cut open my finger while opening the extreme length shampoo- how the helly that happed I don't know. But be careful to not gain the same ptsd as I did after that terrifying shower.

Redken eq shades didnt color my hair one bit (spend a lot of money on worthless products)

I ordered on redken November 21, 2025. My ordered shipped on the 22nd and its been delayed since then. I called ups and they said the order must be lost. They did an update on the second still saying delayed. I called redken support for a replacement or refund and they said since it was a update on ups website they have to wait 8 to 10 business days! Why??? Its the same update DELAYED!!! I paid for 5 day shipping, and is been way over that. This was part of a Christmas gift because my daughter lover their products. I will not buy with them again. I did dispute through my bank.

This is shit, y'all be stopping an interesting video on YouTube to show me your ads, I hate y'all, 1 star,

My all soft shampoo and conditioner works the best 30 years of using

I tried to make a purchase on the Redken website jumping through all the pop-up boxes that you can’t close so I’m trying to pinch it open to see in between the boxes trying to find my product. Once I find my product, I put it in the cart go to checkout put in my discount code for signing up with my email and phone number. Add my credit card, but the box for expiration won’t open. So I use the PayPal option however it never sent the link so I go back to the Redken website and it’s dumped my cart. Now I have to start over finding my product trying to see through all the pop-up boxes that won’t close, Add it to my cart, get to the checkout I put my discount code in now. It won’t work because it says I’ve already used it. So I contact customer service, who is absolutely no help whatsoever go back to my car and it’s empty again I gave up.