Lehman
Confusing website for products
I selected Littman Cardiology III stethoscope. The picture showed two examples of colored tubing with silver metal tubing for earpieces and a silver metal bell. There was also a "+20" option that showed color for black. I clicked on this expecting it would be blacking tubing with silver metal bell and earpiece tubing. What I got instead was black tubing, black bell and black earpiece tubing. This should not have been an option under the original product line I selected. I tried to explain how this happened and the company would not accept responsibility for the confusing website. I am unhappy with the product I received. If the black tubing with silver metal bell and earpiece were not an option, the initial picture showing silver shouldn't have lead to a black on black stethoscope after clicking on "+20"; this is the part of the ordering process that was ambiguous. If the consumer doesn't know a black on black stethoscope exists that may not recognize it as such on a picture.
Response from Redding Medical Inc.Mar 31, 2017
I am sorry that you "expected" a black with silver binaurals, but the website clearly pictures the product that you ordered. Black tubing with silver earpiece tubing was not even an option on the website - only the black with black earpiece tubing... which is what you purchased. That item was described correctly and pictured correctly.


