Redding Medical Inc.Reviews of reddingmedical.com

I ordered my stethoscope, and immediately got an email confirming the length of the tubing. Nice touch. I was then told I would be emailed when it shipped, so I could track it. By the way, I paid extra for more expedited shipping. After a week, no contact. I emailed back and immediately got a "sorry for not getting back to you" response. I would be notified when it shipped. That afternoon, I received an email it finally shipped. Still hasn't arrived. As a courtesy, I would expect a "good" company at this point to waive the shipping fee altogether. Let's hope the thing arrives soon.

While quick and easy to place the order, they managed to mess up the shipping on having shipped 1 of the 3 items ordered. We needed to chase them to ship the remaining 2 items as they did not even recognize that they had only shipped 1 item. Might not be our first option for future purchases.

I was totally disappointed with the engraving on the stethoscope although i didnt even use the maximum number of characters the engraving ran into the manufacturers printed 3M label on the scope. I also paid for personalizing of the tubing and the printing is almost the same color as the tubing. I am totally disappointed with both of these personalized and wish I would of just got the stethoscope from one of the less expensive shops on line!

Firstly, the product was great. Exactly what I ordered, but the customer service experience was horrible. And that reason alone I will never order from them again.

I find it odd that they would ask for a review of my "experience" with them when after 2 weeks I have not received my order nor any follow up contact letting me know my order is either out of stock, back ordered, etc... Maybe I will change my opinion, if or when I ever receive my order.

When you pay $13 for shipping it should not take 8 days to process and ship an order. It has been 10 days and still havent received my items!

I ordered my scrub pants on Jan 8th and paid extra for fast shipping. Today is Jan 18th and my order is still "processing". I called earlier after the order had been processing for 4 days and the representative on the phone said they were sold out of the item and had to order from the manufacturer. When I said the website showed some were in stock the representative said I got an email about it. I looked through my email while on the phone and confirmed I hadn't gotten an email. The rep. made no apologies and said that it would take an extra week for my scrubs to get here. I told the rep. that I paid extra for fast shipping in order to have them quickly due to a last minute wardrobe malfunction. The rep. said she would have the manufacturer ship to me directly instead of the store to speed up the process. Ten minutes later the rep called back and cancelled saying "those were the last pants from the manufacturer so there's nothing we can do." The rep. made no offer to refund me the extra I paid for shipping. I am frustrated and have lost hope with their customer service. I normally try to be very understanding but I felt once they had my money they didn't care to help me anymore. Update: Sharon, I appreciate your reply to my review. Honestly, I was shocked at my experience based on Redding Medical's reviews. At this point the scrubs will not get here in time but I still would not like to degrade the shipping to an even slower service for a $4 refund. I can understand your desire to resolve this matter publicly to maintain your company's reputation but I wish I could've gotten this attention when my order wasn't fulfilled and had to go out to the manufacturer or even when I called concerned about my order. Your site could've said "out of stock" and not let me process my order. Someone could've called me when my order couldn't be completed and given me the option to order from the manufacturer. After all those mistakes someone could've upgraded the shipping to amend for the mishaps or offer some small incentive as an apology for the one time lapse in the company's stellar customer service. I can't help but feel that I would get better customer service in store before I paid for my order as opposed to after you already have the money. If you'd like to improve my experience please feel free to contact me personally.

I bought a scissors with a name engraved on them. The scissors had scratches all over and looked used and not shiny. I was disappointed and almost embarrassed to give it as a gift since it did not look brand new.