Recreation OutfittersReviews of recreation-outfitters.com

I was scammed! I was charged for and received an item that I did not purchase, $402. I contacted customer service to notify them of the issue, and to have the the unauthorized item/charge returned and refunded. I was told that the item can be returned and I will be refunded $173, but the delivery fee of $199 cannot. Therefore, I escalated the issue to the “Escalation Team”. I was sent a very condescending email with their decision regarding my issue. They determined that they are standing with their company policy and will not refund the delivery fee of $199-delivery fee that was more than the actual item. It is very frustrating and upsetting that I was charged for something that I did not purchase and that customer service is not willing to work with me on refunding the entire amount including the delivery fee. This company is obviously in the business of scamming customers. Stay away and purchase items else.

After receiving an order that was horribly damaged, we were sent a replacement 2 1/2 weeks later. The new item has some damage, as well, but not enough to return it & it’s still in working order. The most upsetting issue is that the 100 lb. humongous, damaged original product is still sitting in the middle of our living room. After many email attempts to request somebody to pick it up, we have had zero help with that. So now we have to rent a trailer, take this to the dump during work hours & pay the fee to unload. Not to mention get people to help load & unload it because it’s 100 lbs!!! I do not recommend this business, it’s low quality, terrible customer service & not worth the hassle!! *update & reply to the stores response to my review* You are incorrect I have no idea what plank your talking about. It’s a 100 lb game table from recreation outfitters, order number I gave you is the correct number. Don’t know what you’re talking about??? I can add the unanswered emails , if you don’t believe me? SKU 45-6737W

Price was fair, however POOR communication and follow up from Customer Service rates only 1 Star. This company BEGS for high quality reviews, but they do NOT earn them by providing high quality service and communication. Company will charge your credit card for the purchase immediately, however it may take two weeks or longer for merchandise to arrive and the company does NOT respond to requests for updates regarding your purchase.

Was sent wrong item and have been contacting customer service with no return communication.

Never ever, ever again will I order with this stupid company. They sent me the wrong item and would NOT take it back. Issued some refund that covered tax on a $650 purchase and made me keep it. After hours on the phone, they assured me that I can send it back and get the item I ordered JUST to get rid of me. A month later, I called and was told that I got some money back and it’s done with, they didn’t owe me the item I actually ordered. They lied on a recorded line, didn’t call or email when they said they would. Nobody buy with them, go someplace else. When I bought the Christmas tree, it was on Black Friday. It arrived well in December. The box was unmarked. When we put it up (still within the 30 days), we noticed it was small so we measured it. They sent us a small tree. When we started the whole argument and were told they’d take it back, they made us wait another few months to then tell us that it’s “past 30 days.” Total fraud of a company. It’s not about the “tree,” it’s about the “wrong size.” Now we have to eat them treating us like scammers.

Buyer beware. I was in the process of purchasing outdoor furniture, and had the piece in my cart on Sunday January 30, waiting to place the order the next day to extend a 2-week weather shipping hold they approved for me due to extreme winter conditions in Minnesota. On Monday morning when I accessed my cart, RO increased the price of the chaise lounge $600. When I contacted them to find out why this would have happened without any notice, the manager responded by email by simply saying, 'Sorry.' I would caution anyone shopping online to avoid this retailer.

They sent me a broken Christmas tree and they don't want to return it. I emailed them so many times with no response. Horrible Update: I ordered it on Jan 18th. And their reply saying it is eligible for return before Christmas, I can only return the item before I order it with 25 days.

Send me the wrong item and i been dealing for almost 3 weeks to get the right one Response i get Hi there, Unfortunately, without you changing your review, we will not be moving forward with a business relationship, And we will be canceling your account. You ordered exactly what was shipped, the only thing that was wrong with the image. I understand where that is a mistake on our end and is confusing, however it was rectified immediately, and shipped within one day of you reporting the item being incorrect. Your original order was shipped the same day or next day after you order, there has been no delay from our end. Marc Bryce Recreation Outfitters You right your mistake. Wrong order was shipt on time but I can't get my order corrected. It's been long enough. I called every day for the past two weeks and couldn't get someone to take care of it. It's your choice what you should do next and threatening me doesn't work. I will add it to the review if you don't fix it ASAP Response i get Hi there your account and order have now been canceled. We are sending a call tag for the item that you purchased originally. upon receiving the original item And evaluating the item, you will be refunded. Marc Bryce Recreation Outfitters You see you lie again. I was speaking with a representative 2 hours ago and they told me they are working on my order and they will try to get some info for me tomorrow. I have heard this every day for the past two weeks. I don't appreciate lies. Good luck with your business. I hope you will get better in the future and care about your customers instead of threatening them. Apologizing works take it as a business owner and fix the problem.