Recreation OutfittersReviews of recreation-outfitters.com

Wrong information in the website Product not available at the end Date of the delivery for the rest also not keep as advertised

I ordered two Aire Landing pads for an upcoming multi day rafting trip. The company sent me the products and they were not what we wanted for the price we paid. The order total was $428.21 with the item total being $378.00, shipping $15.54, and tax of $34.67. When I contacted Recreation Outfitters to return the product I was told I would get a full refund less the shipping charge. I verified that the charge was $15.54 and that I would be responsible for the cost to ship the products back. I agreed and paid $50.00 through UPS to return the product. They then added additional shipping charges of $61.47 twice for shipping which equated to a refund of only $305.27. I had the additional charge of $50.00 to return the product. I paid a total of $478.21 and was only refunded $305.27... I paid $172.94 in total to purchase and return a product that I do not have. This NO HASSLE RETURN POLICY is a joke.. This company lied to me and took money for nothing. Do not get Duped and avoid at all costs!!

Still waiting for Delivery. Per sitye and rep. It was to be delivered 7/29 no delivery. Delivery compnay not returnming calls. This will for sure be my last order ever.

I would give these people a negative star or two if I could. I ordered a pool table in January of 2022. They charged my credit card right away. Sent me an apologetic message in February that the pool table would appear at soon. In April, I asked about my pool table, was told mid May, I would have it. Asked again in June, and got a message that it should be delivered in early July. Today, July 14th, nothing has happened. They still have my money. The only message I did NOT ask for was a request in June to rate their customer service. I actually had to laugh when that happened.

The worst company to deal with. They took my money and never shipped my order. Calling the customer service number turned out to be a joke because no one ever answers the phone. I’m not out $300.00

I ordered a firepit patio table and chairs. I was unhappy with the quality of the furniture because the legs were all scratched up from shipping, and isn't near the quality of my previous patio table set. I was told the max weight would be 250 pounds. Still not to my satisfaction. I returned the item and canceled the wind guard that was on backorder since it was no longer needed. They only refunded me the cost of the table after several emails with them and phone calls. THEY DIDN"T REFUND the cost of the wind guard that was canceled or the sales tax on the table and wind guard. I had to call my credit card and filed a dispute with them.

I sent an email asking to return the stools because they are the wrong color and I have not heard back from them nothing.

not very satisfied - ordered and charged for chairs and cannot get any answer on when they will be delivered. careful if you need something quickly and are told it is available. 3 weeks later still no info on when this will be shipped