Recharge.cityReviews of recharge.city

Here we go again! I rented a power bank for my phone in Manhattan NY in March 2026. I returned the device within the allotted time and thought that was the end of our transaction. In July of 2026 I realized Recharge City had been charging my card $19.99 every month for 4 months! I went through TrustPilot and The Better Business Bureau to get my money refunded and any connection with Recharge City severed in exchange for taking down my bad review. All was well. Now in October of 2026, this cockroach of a company Recharge City is once again trying to withdraw $19.99 from my account!!! I now have to freeze my account and take time off work to get this resolved yet again. Don’t even think about renting a device from these scammers!

I was charged 80$ despite trying to cancel my membership several times. This is shocking that a company can scam you like this. Every time i reach out to customer support its a robot that cant locate my account.. if you can't locate my account, how are you charging me $80?

I used a Recharge City kiosk for what I understood to be a one-time portable phone charger rental, paying an initial fee of $10.88. However, it was not made clear during the transaction process that I was signing up for an ongoing subscription. As a result, I was automatically enrolled in a monthly billing cycle and charged $19.99 per month for 10 consecutive months, totaling $199.90. Managing or canceling this charge is very difficult because the company does not list a customer support phone number or a support email address on their public website. Instead, the system requires you to use their mobile app to handle billing issues. If you do not have or use the app, finding a way to stop the charges is incredibly challenging.

Forced me to download a barely functioning application instead of allowing me to process it through a website. After I downloaded the app, the payment process didn’t even let me put my card info in. Complete waste of my time and battery.

SCAMMERS!!! Absolutely horrible costumer service and just overall as a company. When I went to purchase a one time use, it only allowed me to pick a subscription. I accidentally clicked okay and now I have a charge of $67 for a subscription I never wanted. Costumer service is rude and refuses to issue me a refund, even after I said I would pay for my usage.

Purchased at a charging station once, charged me for 7 months after without any sort of notice

This company is a total rip-off, I wish I could give zero stars. I signed up through their app, but the whole thing is a nightmare from start to finish. No reply from customer service.

This is a borderline fraudulent service that, through a really shitty and deliberately misleaning app UX, will charge your credit card ($15-20 to charge a phone...insane) without you explicitly consenting to paying for the service. This company must sit somewhere in the grey zone between a fraudulent business and a legitimate company. I hope this company dies an expensive death