Recharge.cityReviews of recharge.city

Response from Recharge.cityJun 4, 2026

We’re sorry to hear about your experience. However, Recharge chargers can only be returned to official Recharge stations shown in the app. FUZe stations are a different service with different hardware, and unfortunately chargers from one company cannot be returned through another company’s station. The app clearly shows the return location and station branding, and there is also an option to mark a charger as lost directly in the app if you’re unable to return it in time. We understand rushing to catch a train can be stressful, but leaving the charger at a third-party station does not complete the rental, which is why charges continued. We’re also sorry if our support responses felt delayed — that’s not the experience we want customers to have.

Response from Recharge.cityJun 4, 2026

We’re sorry to hear about your frustration. However, simply getting a new phone would not prevent access to your account, since login is tied to your phone number — not the physical device itself. As long as the same number is active, you can sign back in at any time. Subscriptions can also be canceled directly in the app and will remain active until the end of the paid billing period after cancellation. We also take support concerns seriously, and our team does respond to account access issues. We’d be happy to help resolve this properly instead of having you go through repeated chargebacks.

Response from Recharge.cityJun 8, 2026

Hello. Our company officially operates a network of more than 1,000 stations in NYC. We operate strictly within the framework of the law. Accusations of fraud without supporting facts constitute defamation. Please provide your name and phone number so we can investigate the matter. Otherwise, this review will be reported to the Trustpilot moderation team for removal due to the spread of false information