ReceptionHQReviews of receptionhq.com

Inconsistent pricing/billing. Had a couple of test calls made and billing was accurate on one call and overcharged on the other. Seems to depend on who’s answering the phone. Other relayed calls have minimal information after significant minutes charged. This is a regular concern and vendor says “we do not provide access to the call recordings to customers but they can review in house”. Unfortunately, for this type of service we have not found a vendor to provide the service with accurate charges. Instead, we are slowly working into AI receptionist and soon to try call center services to end live receptionist services due solely to repetitive billing issues. Date of experience for this survey was selected as today as issues are scattered with not just one date. Hope this helps you in gauging services.

I chose them because of the ease of their site. However, there is not general instructions on how to use this service that is written anywhere for reference. I have had multiple charges that were unnecessary in which I had to troubleshoot and wait days for IT to resolve and credit my account. In addition, the same is for unreceived texts in which again took days, and was still not resolved - so I stopped using that function. IT does not call you either. The issue is given from the person you speak with on the phone and I feel it gets lost in translation and you have to repeat items and are always unable to speak with someone directly. Lately, I had a login problem in which I could not login and neither could the support group. Instead of letting me know it was taken care of - I just ended logging in a few days later. Bottom line, IT support is not helpful at all and there are on written guides or instructions on how to troubleshoot, use procedures, etc. I had to learn these from calling in.

Did a 7 day trial had someone tell me They didn't give any information and they werent sure what do on the call. I never recieved a notification or any information regarding the call. Did have some messages come through and this worked well. However when i let them know about the person who told me They said they found no issues and were satisfied with the service i felt this was dismissal and avoiding any accountablity and didn't offer an apology at all.

ReceptionHQ started out to be a great service. They provided an Australian themed voice for our automated answering message - it sounded great. When we got a message, they emailed us and texted us. All was good. Then a few weeks back, they stopped texting us - we started getting unhappy customers. We inquired and they said they could no longer text. They never gave us a heads up about the text issue - poor communication for sure. After multiple support inquiries and calls, they indicated we should download their App and we would get notified that way. After a few inbound calls, we found we were not getting notified from the App either. We called support and they indicated we needed to upgrade our service level at a more than 3 times price increase to make the App work. So, basically a bait and switch situation. And we intend to switch as soon as we can to a company that can communicate, and that exhibits a level of honesty that ReceptionHQ cannot seem to manage. They have definitely lost their way.

They took a while to learn a basic script but did OK after some time. Biggest issue is they charge a reserve amount and when you cancel they do not give that back, so I would not recommended them as there are other more honest phone services out there.