ReceptionHQReviews of receptionhq.com

Initiated the service on February 23, 2026, after several bad experiences with per-minute answering services. I simply needed a service to answer calls and schedule appointments if needed. The average call should only be under 10-minutes if that much. Of course the salesperson specifically guaranteed that this service was "different" and agents would not "waste time." Within the first few weeks I received notice that the 200-minute package was almost exhausted and that I should increase the package. I increased the package and again within about a week or so received another indication that time was near exhausting. I logged into the client portal and noticed several calls over 20-minutes and some over 30 minutes. I contacted customer service to express my concerns and relay that the length of the calls was unnecessary and not what was agreed to. I was advised that the receptionists followed protocol and no credit would be given. I was then assured adjustments would be made and the length of calls would be curtailed. Within a week, I received another message that my time was being exceeded. Again, I logged into the portal and discovered calls at almost 30-minutes. I messaged customer service and never received a response (been over 2 weeks now). Sadly, this company requires a card on file and just charges at-will. Needless to say, I have canceled the service. This company did not work for me and take my experience as a warning. Between February and today (April 15, 2026) I have paid approximately well over $1,000 for phone answering, and I do not receive many calls.

I can only speak to our experience. The past two months we have received messages from receptionhq about phone calls and the vast majority were characterized as hang ups. We did a secret shop of receptionisthq by calling our business number. We were greeted by a robotic voice that asked me to hold. I then spent 43 seconds before a receptionist answered the phone and she didn't get the name of our business right. I cancelled the service today. How many leads did we miss, potential new customers who would never wait on hold when making an inquiry?

I cancelled on December 1st, and ReceptionHQ still billed me on December 3rd — even after their own staff told me that wouldn’t happen. I called to cancel the service on December 1st. I was told no one was available to process it, so I submitted the cancellation through their website. They emailed asking why I wanted to cancel, and I confirmed again that I wanted the account closed. They emailed a second time offering a free month if I stayed, which I declined. I repeated that I wanted the service cancelled. By the end of December 2nd, nothing had been processed, so I called. Their staff told me the service would run until the end of the billing period and that there would be no further charges. On December 3rd, I woke up to a new charge anyway. When I called back, the agent (Mirna) acknowledged that the cancellation request was submitted on December 1st but said she had to "escalate" it. Then she changed her explanation and said she needed to “review the notes herself,” which didn’t add up. I was told I'd receive a callback by the end of the day — for something that takes seconds to verify. There’s no confusion here: • Cancellation was requested on December 1st • They confirmed I wouldn’t be billed • They billed me anyway After reading other reviews from customers who reported the same issue, this doesn’t look like a one-off error. It looks like a pattern of delaying cancellations and charging customers after they’ve already stopped the service. This experience has been unacceptable from start to finish.

I hired ReceptionHQ US to handle answering calls and forwarding messages for my roofing company. Their job was to take information from incoming calls, send it to me promptly, and allow me to follow up with potential leads. Unfortunately, I had a terrible experience with their service. I paid for a lead and later listened to the call recording on the lead platform. A homeowner had called about a roofing job, already had an insurance check in hand, and was ready to hire someone for the work. However, ReceptionHQ never informed me about the call. By the time I discovered it—three days later—the homeowner had already hired another company. I lost a $28,000 job because they failed to notify me. When I contacted ReceptionHQ to address the issue, I was met with unprofessional behavior. The representative laughed at my concerns, and no manager was available to speak with me. They admitted this kind of issue "sometimes happens" but couldn't explain why I wasn't notified. To make matters worse, the call recording revealed that their representative was rude to my customer. While ReceptionHQ is cheaper than some other answering services, this experience showed me the importance of quality and reliability. I wouldn’t recommend doing business with them. You truly get what you pay for, and in my case, it cost me a significant opportunity.

DON'T USE THEM YOU TELL THEM YOUR COMPANY NAME AND THEY START CALLING YOUR COMPANY ANOTHER NAME AND COULD CAUSE YOU A LOAD OF WORK FOR YOU TO LOSE THIS HAPPENED ON MY TRAIL AND NO PHONE CALL SORRY NOTHING STAY AWAY 😡😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬