RecellExchangeReviews of recellexchange.com

Very satisfied

I bought a product from this company and it was delivered at the wrong address. I contacted Recell and they showed me that they had provided the correct address for shipment (denied wrongdoing) and directed me to contact Fedex. Fedex told me they can't reroute packages from the receiving party's request. They also provided me proof of the (wrong) address that the package was registered for delivery (they denied wrongdoing). I contacted Recell again which stated they "understood my frustration and regretted what had happened" but that they held up their end of the purchase agreement and that it wasn't their fault the package was wrongly delivered and that there was nothing they could do. I contacted Fedex again and was able to (after many automated prompts) talk to a local Fedex service representative and she tried to get the package retrieved from the wrong address. She continued to insist that it should be the shipper doing all of this legwork but agreed to help me out. She was unsuccessful. Out 100$, with still no product that I paid for, I wrote a review (which this is the updated version) and sent an email to Recell stating that their help had been deficient and that I was not satisfied having not received a product I had purchased and that I had made no mistake in providing them the right shipping address. After I contacted them with a delivery error, it would have been a lot easier for them as the shipper to file a claim with Fedex. Recell saw this review and asked if I would consider changing it if they could help out further. Recell finally escalated this, they contacted Fedex and 3 days later, I was told nothing else could be done to retrieve the original shipment. Recell then sent me a replacement package free of charge. I receive the confirmation email and shortly after, a tracking number.... for the wrong F-ing address again! I contacted Fedex and was told that the shipper (Recell) should contact them for any change in delivery address. I sent an email to Recell and was told that I was already sent a replacement product and that this was not their problem, and to contact Fedex again. After 4 calls reaching dead-ends with Fedex because I'm not the shipper, I finally outplayed the automated system and spoke to a human customer service representative at Fedex who then transfers me to a local branch. They insist they can't help me because I'm not the shipper. After pleading my case and providing both shipping numbers and convincing them I'm not a scammer, they agree to intercept the package once it arrives in Canada and reroute it to my address. So did I receive my product? Yes Does it work as expected? Yes Is Recell a scam company? No 5 star customer service? I think not, definitely not. Recell, as the shipper hiring Fedex, could have simply called Fedex themselves to help resolve the shipping error. I got my earbud, 2 star service.

Wasn't sure about buying from a third party like this, but their prices were good enough for me to give it a try given the good reviews. I was horrified to realize after placing my order that I had ordered the wrong Airpods Pro Case, and sent their support team an email outside of working hours. I was thrilled when they responded within minutes and canceled my order without asking any questions. My new case, which I bought used came quickly and was very clean with almost no visible wear. Really happy that I purchased from Recell and would do it again despite being uncertain when I initially purchased.

Item didn’t work. Returned for refund.

Item was as mentioned and got it delivered in 2 day! Great experience.

Had the item I needed, ordering was easy and received timely.

AirPods work great!

I got the wrong case