RecellExchangeReviews of recellexchange.com

The AirPod looked chewed on and didn’t even connect, threw it away and got my friends old pair

I can't review something i never got, it didn't got delivered to my house, i contacted costumer service to see if they can help me with the shipping company or something, all i got was a " please check the surroundings areas" and then i got ghosted

I have posted a request twice looking for assistance with pairing a second replacement of a headphone. Since receiving the replacement I have not been able to pair. Now the good bud no longer works

I bought a product from this company and it was delivered at the wrong address. I contacted Recell and they showed me that they had provided the correct address for shipment (denied wrongdoing) and directed me to contact Fedex. Fedex told me they can't reroute packages from the receiving party's request. They also provided me proof of the (wrong) address that the package was registered for delivery (they denied wrongdoing). I contacted Recell again which stated they "understood my frustration and regretted what had happened" but that they held up their end of the purchase agreement and that it wasn't their fault the package was wrongly delivered and that there was nothing they could do. I contacted Fedex again and was able to (after many automated prompts) talk to a local Fedex service representative and she tried to get the package retrieved from the wrong address. She continued to insist that it should be the shipper doing all of this legwork but agreed to help me out. She was unsuccessful. Out 100$, with still no product that I paid for, I wrote a review (which this is the updated version) and sent an email to Recell stating that their help had been deficient and that I was not satisfied having not received a product I had purchased and that I had made no mistake in providing them the right shipping address. After I contacted them with a delivery error, it would have been a lot easier for them as the shipper to file a claim with Fedex. Recell saw this review and asked if I would consider changing it if they could help out further. Recell finally escalated this, they contacted Fedex and 3 days later, I was told nothing else could be done to retrieve the original shipment. Recell then sent me a replacement package free of charge. I receive the confirmation email and shortly after, a tracking number.... for the wrong F-ing address again! I contacted Fedex and was told that the shipper (Recell) should contact them for any change in delivery address. I sent an email to Recell and was told that I was already sent a replacement product and that this was not their problem, and to contact Fedex again. After 4 calls reaching dead-ends with Fedex because I'm not the shipper, I finally outplayed the automated system and spoke to a human customer service representative at Fedex who then transfers me to a local branch. They insist they can't help me because I'm not the shipper. After pleading my case and providing both shipping numbers and convincing them I'm not a scammer, they agree to intercept the package once it arrives in Canada and reroute it to my address. So did I receive my product? Yes Does it work as expected? Yes Is Recell a scam company? No 5 star customer service? I think not, definitely not. Recell, as the shipper hiring Fedex, could have simply called Fedex themselves to help resolve the shipping error. I got my earbud, 2 star service.

Original review: I bought the left AirPod Pro after mine crapped out (rattled, noise cancelling created more rattling and high pitched squeak when put in my ear). Ultimately purchased from Re-cell Exchange even though cheaper on Amazon because of the one year warranty. Received AirPod, followed the instructions for pairing exactly and it worked perfectly and seamlessly. Such a relief to have the rattle in my left ear gone. Thank you. Update: rattle in left ear came back within 1 year with the new AirPod. Filed a warranty claim and it was denied as this does not fall under their warranty policy. The warranty was not sent to me along with the purchase so disappointed to find out after the fact. Would not have purchased from them if this was clear from the beginning. Customer service offered 50% discount on 2nd replacement so giving 2 stars instead of 1.

I asked for a left ear Samsung Galaxy Buds 3 but somehow I was sent a right one: So since I have 2 right sides I would like 2 left sides and a case. Is that possible?

i got the wrong size 😣

When I finally received my AirPod I was happy that it arrived as expected. But when my husband tried to connect it to his phone it would never connect. So then I tried it on mines as well, but still didn’t work. I thought I found a reasonable deal at a discounted price. So I went on Amazon and purchased one. I was disappointed that I waited for a product that didn’t work.