Kristian K.
Edited: Canceled, not confident in data safety
Edited 3/13/19: 3/5 stars. Re-rating on account of reply here and to support request via rebrandly customer service. Though it took 72 hours to get a response from request for help with verification email via Rebrandly's support form, they were able to push my verification through the back end. Still concerned about ease of useability, especially for a service where any customization of urls requires payment. Original post: 1-5 stars. I am very concerned about the privacy of my info on Rebrandly. I signed up with a work email originally to use service for business, and did not receive a verification email despite re-sending multiple times and reaching out to customer service. I tried my gmail account, which worked, but when I purchased a domain, I received the confirmation emails back in my work email address, and I never linked them, which concerns me. Also, when I clicked the link to the ICANN approval form, it was a dead link. Scam???
Response from RebrandlyMar 13, 2019
Hi Kristian, I'm sorry to hear you had trouble getting set up on Rebrandly. It's quite common that spam filters catch our verification emails on business addresses, which is why you received the verification with your Gmail account. When you registered your domain, our provider (OpenSRS) was experiencing downtime, so verification links were affected and some were not working. Our support team is working with you to verify your domain and enable you to use the platform. I can assure you that Rebrandly is a reputable service and we do not scam our customers or users in any way. I hope you will find the resolutions our support team provided satisfactory, and otherwise, if you are still not sure if you'd like to use your account then we can help you permanently delete it. If you have any questions please don't hesitate to reach out directly. Katie