RebrandlyReviews of rebrandly.com

The technical team is strong, but the support is extremely weak. They can go months without responding to support requests. I still have unanswered requests from February, March, and April. The head of technical support changes every few months. They have introduced an AI bot into the chat that cannot actually solve problems and does not escalate requests to a human agent. They also have smart agents in the chat, but due to the way their algorithms are designed, they are forced to provide completely nonsensical answers. It takes them 2–3 weeks to resolve a standard support issue. They don’t know how to properly handle errors or fix them quickly. I used to route all of my traffic through this site, but now only about 20–25% of my traffic goes through their servers. Their service works fine until something goes wrong—or until you actually need to contact support and get an issue resolved.

Had no problems until recently when due to a bug we couldn't use an addon domain we purchased. Their first answer to the ticket was 3 days later and utterly useless. I then reiterared the problem and proposed a solution that would fix our problem instantly until they manage to fix the bug. They just ignored it. One week later, we still can't use what we paid for. I'm sorry this happened, otherwise this would have been a 5 star review.

Edited 3/13/19: 3/5 stars. Re-rating on account of reply here and to support request via rebrandly customer service. Though it took 72 hours to get a response from request for help with verification email via Rebrandly's support form, they were able to push my verification through the back end. Still concerned about ease of useability, especially for a service where any customization of urls requires payment. Original post: 1-5 stars. I am very concerned about the privacy of my info on Rebrandly. I signed up with a work email originally to use service for business, and did not receive a verification email despite re-sending multiple times and reaching out to customer service. I tried my gmail account, which worked, but when I purchased a domain, I received the confirmation emails back in my work email address, and I never linked them, which concerns me. Also, when I clicked the link to the ICANN approval form, it was a dead link. Scam???