ReborndollshopReviews of reborndollshop.com

Honestly, if I could give negative stars I would. Dealing with this company has been the absolute worst. I ordered a girl avatar soft silicon doll and got a hard plastic boy avatar dressed in girl clothing. I have tried on numerous occasions to return the doll but they want me to pay for everything or take $50 as an oops. Had I did my research on the site, I wouldn't be writing this review today. Because I would have known better :-(

If you can give me the address of a reputable site for Reborn Dolls? I DON'T THINK THERE IS ONE. They pretend to be reputable but do not answer emails, they use a robot answer and their address is not in existance for them according to BBB

My story is like many others. The doll I received was not what I ordered but!!!!!!!!11 I ordered it on 23-02-2021 MANAGED TO GET MY REFUND AT FIRST !!!!!!! The baby I ordered is missing their eyebrows and hair, has blue ears and red lines all over her feet The doll I received was UGLY and cheap. NOTA REBORN. My daughter had been begging for one of these dolls. I ordered two - one for her and one for my other daughter. I paid extra for the heartbeat too. One showed up within a reasonable time - NO HEARTBEAT. NOTHING LIKE THE PRODUCT THAT THEY PROMISE YOU... I went online did a little research on their website finally i found this company Support help which is ₑᵢցₕₜ ƒₒᵤᵣ ƒᵢᵥₑ ƒᵢᵥₑ ₜաₒ ₒₙₑ seven two four five THE ADMITTED THEIR, MISTAKE THAT THEY SENT ME THE CRAP DOLL finally they provide return shipping info and I also received my amount back from this company finally, return this CHEAP LOOKING DOLL back TO THE COMPANY I would like to tell anyone and everyone DO NOT ORDER FROM THIS COMPANY!!!

Like the others on here, this company deserves no stars! They have lifted pictures from another reputable site and are using them as their own! I did not get the doll I chose and they asked me to send them a picture of the doll I received and then said “oh so sorry, our mistake”. Please except $30 for our mistake ! Would allow me to send the doll back at my expense if I wanted a full refund. It cost $45 to send back to China and you can not send it registered, so figured the doll would probably never “make it” so opted to keep and count my loss! Lessened learned to not trust any of these Chinese companies! They don’t want you to know they are a Chinese company, so they use an address in the USA with a USA phone number. Deceiving company all around! Do not buy from this company!

I would give this 0 stars if I could. I am so infuriated with this company. The dill looked nothing like the picture and the material is horrible, the doll is cheap it could definitely be purchased at Walmart. I wish I had seen these reviews sooner I am usually good about reading reviews and that kind of thing but I guess I dropped the ball because I was so excited to get my daughter the doll she wanted. They even had the nerve to have a “scan warning” on their website. Please do NOT buy from this company !

Now it's March 4th 2021 I get a email from trustpilot a response from this fake company saying if I'm not satisfied contact the company, I've talked to 3 people from the company and still can't get a refund, I sent the doll back to the return address that was on the package, and why can't I reply to the message, and I seen thier new add with that real baby, trying to say it's a doll.

If I could rate this Company as 0 I would - ordered a doll for my niece and when it turned up it was nothing like the website described, I contacted them via email and sent pictures of the doll and received the following email - Sorry to tell you We do not bear the shipping cost of return or exchange If you want to return an exchange or refund You have to bear the shipping cost of returning to China This is a big expense It's not good for you We recommend that you keep the goods At the same time we provide you with a compensation of 5 USD. Finally got $10 refund which can take between 7 - 25 business days to be refunded. Please do not order anything from this site it is a total scam!!!!

DO NOT BUY FROM THIS COMPANY. We placed the order in December, said the shipping label has been printed, but not shipped. We called about 100 times, puts you on hold for 1 minute and then hangs up. We did manage to get through 4 times and was told we will be notified when ship. and would "notify a higher department". Speak broken English and very difficult to communicate. Finally gave up and contacted our credit card company. we are disputing the purchase. Today we received an email stating "Dear customer We have found out that all of your doll has been signed, please follow up in detail. You can go to the local post office to check If you have any questions, please do not hesitate to contact us." I did go to USPS, unable to track, no record of delivery. MY ADVICE Dispute any purchase from Reborn Doll shop with your credit card company.