ReborndollshopReviews of reborndollshop.com

I wouldn't even give them 1 star. Absolutely horrible. I ordered a doll for my daughter's birthday and what I received was absolutely nothing like the picture advertised. I could have purchased a better quality doll at Kmart and for a hell of alot cheaper. They continued to make excuses about the doll when questioned, refused to give me a refund unless I sent the doll back and of course when I did it somehow didn't get delivered back to them. This is a scam - DO NOT ORDER FROM THEM.

If it were possible to leave less than one star, I would. Unfortunately, the doll we received bore very little resemblance to the product advertised on the website. It appeared to be a generic doll rather than the specific model we ordered. We purchased a 16-inch doll, yet the one supplied measured only 14 inches. It was also advertised as weighing 2,500g but actually weighed approximately 1,500g. The clothing included with the doll was significantly oversized and therefore unusable. The quality of the doll's hair was particularly disappointing. Rather than being properly rooted, it appeared as though a wig had simply been attached. Pretty much immediately hair starting to come out and within a very short period of normal use, the hair began falling out in large clumps. The doll has now lost around half of its hair and is visibly balding, which has been upsetting for my daughter, who has taken great care of it. I contacted the company in an attempt to resolve these issues, but my concerns were dismissed. The only resolution offered was a 20% discount on a future purchase, which I found wholly inadequate given the circumstances. As a result of this experience, I have no intention of ordering from the company again. The company repeatedly stated that the warranty period had expired and therefore they could not assist. However, when I asked for clarification regarding the length of the warranty period, as no such information appears to be available on their website, my question went unanswered. Had I read the existing reviews before making my purchase, I would not have ordered from this website company. Based on my experience, I cannot recommend them and would advise potential customers to exercise caution before purchasing.

My daughter saved and saved for the doll only to get a WalMart doll. I would be ashamed to own this company and scam people like this. SHAME ON U ALL!!! Tried to post a picture of the doll on site and what she got but would not let me

I ordered a real reborn doll for my granddaughter who's 8..I paid for the doll March 2nd 214 dollars..we got the doll about a week and a half later and my granddaughter loved her...well shhasnt even had her 3 weeks yet and I paid extra to have the doll habe real hair and all her hair fell out..when I contacted the store they offered me 24 dollars back..I declined I want a full refund or a new doll shipped ..my granddaughter should not have to pay the price for a messed up doll from a company who rushed the order and didn't make her properly and crushed my granddaughters heart...I will never buy from this place again and am in the process of disputing this with my bank . .I deserve my money back so I can get my granddaughter a quality gift elsewhere that she can enjoy without it falling apart...I highly recommend not buying from this company

Spent £130 on a doll and paid extra for it to have ‘rooted hair’ for my daughter’s birthday. The doll arrived, it was nothing like the picture and completely bald. Even the clothes were nothing like the quality shown in the images. When I tried to report this on the email given on the website - I was told to reach out to a different department via email- no email provided. Total scam! £130 of my money down the drain and one little girl about to be very disappointed on her birthday

Garbage scam website. They steal pictures of dolls that look nothing like what is sent. Bait and switch for sure. They offer refunds but demand shipping to china even though the dolls are sent from California.

The dolls are garbage quality. The website shows totally different dolls that are real lifelike looking. The dolls I ordered were plastic and looked nothing like the dolls I ordered. The girl doll was supposed to have straight fine baby like hair but the one I payed for is a cheap ugly curly coarse sparse so called frizz. The legs don't bend so you cannot sit the doll upright with out falling down. The price is ridiculous for a cheap ugly doll. The boy doll I received was nothing like the picture of it. The doll was ugly and the legs did not bend either. The legs are molded into a bent position. The doll was made of plastic and cheap materials. Stay away from this scam company!!!! They're using real artists photos that is illegal to do and selling garbage.

The doll I received looked nothing like the doll I ordered. The pictures on the website totally misrepresent the cheap, nasty (but expensive) product that is sent. The hair on the doll I received is very thin with each plughole very visible. It looks like a $25 doll from KMart which I was gulled into paying over $200 for. They pretend to be based in the US but the product comes directly from China where the 24 hour service centre is also based. The service centre starts by professing that they want to put the situation right but quickly progresses to "you got what you ordered". If you want a refund you have to pay full, tracked postage back to China. I wasn't confident that if I did that I would get any refund anyway. BEWARE of this scam site.