According by these reviews I think that the reborns are fake. I paid $75 for a ribbon that I fell in love with, and I bet it's not even gonna look like the same thing. It's not even showing me when it's coming, and I bet it's gonna come like 4-5 months from now, and it's almost Christmas. I got everything I wanted for the doll, and guess what? It's gonna look like a freaking gremlin. Do better.
JY
Jennifer Y.
Buyer beware
I saw this adorable little baby girl doll on this site and immediately fell in love with her. When I received her though she wasn’t the doll I fell in love with at all! It was a completely different doll! Customer service assured me that she was the doll I ordered. I took screenshots of the doll on their site I fell in love with, and also the same views in those pictures as the doll I actually received. I had to point out obvious differences. It was like they weren’t willing to acknowledge it! I finally said (via emails,) that they sent me a completely different doll than the one I ordered. They offered me a 10% refund the first time and said I could keep the product. I told them I’ve spent over $200 on her and I want a full refund as this is NOT her. Then they sent a second email saying I could have a 20% refund and keep the doll. In order they said to avoid overseas costs to return her. I said no. They don’t give you the shipping return address unless you go thru this email process with them and ask them for it. So then I finally get this email offering me up to a 25% refund and I could keep the doll. Or they said here’s the return address. It was in China. The reborn doll site says it’s in Kington, GB. I shouldn’t have had to BEG for the return address 3 times via email. And buyer beware: you won’t get the doll in the pictures and the first thing they’ll say is yes, you did. “They have minor differences because they are handmade.” When I pointed out the huge differences all they could say was I know you’re not happy. Literally: for example the doll on the site I fell in love with had straight hair. Mine came with very curly hair. The doll on the site had cute shaped big lips. Mine came with almost no upper lip and this bright orange color not the same as the site. The baby on the site looked real! But the baby I received looked very fake. Buyer beware. Also I decided to order a carrier for my arms to hold her from their site and other clothes. I returned the doll a few days ago, and I still haven’t received my second purchase for her. Tracking says it’s at the airport in China. I ordered both the same day. I wonder if I’ll get my second package? We’ll see.
EJ
Emma J.
Rebornartdoll
Rebornartdoll
Swinburn Limited
4 Massey House
85 Hartfield Road
London
England
SW19 3ES
2 July 2025
To whom it may concern,
Complaint about faulty goods
I bought 12" Pink Swaddle Blanket 4 Pcs Reborn Baby Doll Accessories Set Pink, 12"-16" Full Body Silicone Baby Girl Doll Swimsuit 1-Piece Set Accessories Grey, 12"-16" Full Body Silicone Baby Girl Doll Swimsuit 1-Piece Set Accessories Blue, Reborn Baby Bath Toys Towel Set Doll Accessories (5 pcs) Pink, 17" - 22" Pink Rabbit Floral Bed 2 Pcs Reborn Baby Doll Accessories Set Pin, 12"-16" Reborn Baby Doll Pink Puppy Floral Sleeping Bag 10 Pcs Set Clothing Accessories Pink, Cute Pink Magnetic Pacifier and Bottle 3 Pcs Set Safe Reborn Baby Doll Accessories Pink (which came blue)12"-15" Reborn Baby Doll Pink and Purple 6 Pcs Set Clothing Accessories Pink & Purple, 4 Pcs Diapers+2 Pcs Bibs. 12"&16" Flexible Solid Platinum Liquid Full Body Silicone Reborn Baby Girl Named Lamatu 12 inches Rooted Hair Doll Only from you on 14/06/2025. I paid £216.41.
I now find the goods have the following fault:
I believe all of the concerns mentioned apply here. The product quality is extremely poor — the hair has already fallen out, which raises serious health and safety concerns, especially for children or babies. It is not fit for purpose, as the hand has detached. Additionally, the item does not match the advertised photo on your website, which is misleading. In my opinion, the doll's appearance is also quite unattractive.
You advertise in $ but the actually address is in the UK
Under the Consumer Rights Act 2015, goods you supply must be of satisfactory quality. As there was a problem with the goods when I bought them, I request that you give me a full refund.
Please respond within 14 days of receiving this letter.
Yours faithfully,
MS
Marta S.
SCAMMERS
BEWARE SCAMMERS. This is a really bad shop and when I mean bad I mean HORRIBLE. I suggest searching it up before you buy because I ordered this for my daughter and I almost paid 230 bucks for this HORRENDOUS LITTLE CREATURE. When I showed it to my daughter she was petrified by this THING. Hate it. Don’t recommend unless you want to be jump scared by this UGLY ATROCIOUS STICKY STRETCHY ELASTAGIRL.
BB
Brooke B.
I ordered a reborn doll I was so exited.
BEWARE OF SCAMMERS DO NOT BUY! I would I have gave zero stars but it didn’t let me
My mom ordered a reborn doll for my birthday I was so exited it took almost 3 weeks to come and when it came it was nothing like the photo it was a reborn doll version of chucky I cried a lot I was really scared of it for a long time. It’s a horrible horrendous creature I wrote a review one the real website and they deleted my review
GW
Goddof W.
Scammers
Scammers. This doll is nothing like the picture. They know they are scamming. Just dig in. Many Google searches show their failure as a company for the last 5+ years. They are knowingly scamming. I hope to see a lawsuit and put them out of business.
NS
Natalie S.
Latest victim
Latest victim! I just received the fake doll that I ordered to fulfill the wish list of a child in foster care. I am livid. The scammers are gaslighting me and offering a 10% refund. I wish I could share the ridiculous side by side photo on here.
AG
Alice G.
Total scammers DO NOT SHOP THERE
Total scammers DO NOT SHOP THERE. They take your money and send you a completely different doll than the one you order. The dolls are just ordinary dolls nothing like the pictures on the website avoid at all costs!!