Heather B.
Poor customer support, long wait times, ridiculous mark up
I found this company in January and honestly it was great! I loved the community feel and women being so supportive of women ect ect. The shipping time really didn't bother me at first seeing how much I loved the wigs I received! Now seeing that I can find almost every single wig I bought for 100 bucks less on different websites and seeing how these other company's shipping is SO FREAKING FAST! I ordered a pair of pants from RG and the same night I wrote customer support saying I had ordered the wrong size and immediately after that ordered the correct size. They always tell you on the lives not to write support multiple times as it will push your email further down blah blah. So about a month later I finally received the shipping notice for both pants 🙄. I wrote them again hoping it could still be canceled because they do not actually mail out your item when you get the shipping notice via email or shop its just stating the label was created or whatever. Either way no response until the day the pants were actually delivered and said they were delivered and I could return them. But returning items you only get shop credit not actual refund so whatever I'll give them to someone else. Point is you can find these wigs all cheaper elsewhere and get them super fast. I ordered from another site one of the "lux" wigs that RG offers for 400 dollars less and literally received it less than 24 hours from when I ordered and both these wig shop headquarters are in Michigan where I also am. Like seriously months to receive orders from RG less than 25 hours from this other company. RG won't get anymore of my money I'm glad other ladies had done research into this business before I wasted even more money than I already have.


