Alex S.
2-day shipping? Hasn't shipped yet after a week
I ordered a book on December 20th and paid extra for expedited 2-day shipping assuming it would arrive before Christmas if I was lucky, but worst case it would arrive on the 26th. I check the tracking on December 24th and it hadn't shipped yet, so I emailed the company on the 24th and got a message that the offices are closed until January 2nd. Today is December 27th and the book STILL hasn't shipped. I should have just ordered from Amazon.
Response from Rebel GirlsJan 4, 2019
Hello Alex, My apologies for the delayed response! We were away for the Christmas holiday. I see the shipment was delivered after Christmas. One of our customer support reps emailed you on Jan 2. Please see that email for further information. We refunded the shipping cost as a courtesy for the shipping/delivery delay. Best, Shantée




