Real Time Moving servicesReviews of realtimerelo.com

Response from Real Time Moving servicesSep 6, 2022

We are saddened to see this review as these statements are not true and would like to state the facts. To ensure quality moves Real Time Relocation performs an inventory review with all customers approximately five days prior to the scheduled move date. Upon calling the customer to do the inventory review knowing that we require a minimum 5 business day notice of date changes, customer pushed out her move and Real Time Relocation waived a date change fee. At this time the customer stated that she would be downsizing her inventory. We explained to the customer to keep a record of all inventory changes so we may make those changes during the next inventory review, which again would take place approximately five to three days prior to the scheduled move date. Upon calling the customer to do a second review of inventory customer pushed out the inventory review four times. Once we were able to complete the inventory review we had the customer at a full dedicated truck which was explained to her and she signed for the changes accepting and understanding the terms of the estimate. Upon completion of this review customer stated that she was worried about being able to afford the last payment for the physical move. The move was scheduled for 04/29/22 in which Real Time Relocation showed up with an entire empty 26 foot dedicated truck for her as stated and agreed to. Upon arrival customer was no where near ready to move, over 95% of the house was not packed and there was much more inventory there than what the customer provided us. At this time it was clear the move needed to be rescheduled and another inventory review needed to be completed. As a courtesy Real Time Relocation did not charge the customer for expenses that the company lost by going out there, gas and labor for the crew. Another inventory review was completed and the customer was upgraded to two dedicated trucks which was re dispatched to her pickup location on 05/02/22 with an agreed delivery date of 05/03/22 which the customer was aware of and signed for. Upon arrival the second time the customer was still not ready, as a courtesy our crew packed most of her boxes for her and no additional labor hours where added. Two trucks where in fact used and sent to the customers house on 05/02/22. On the scheduled delivery date of 05/03/22 we called the customer to make her aware of the eta of arrival for delivery, at this time the customer stated that she had not yet left her pick up location and hung up on our crew. Our office reached out to the customer to arrange a new delivery date. Customer arranged for delivery to take place on 05/04/22 with her realtor to be there, it was at this time Real Time Relocation was advised that the customer did not have legal possession of her new home which is why the realtor had to be there. Due to this it was arranged and agreed that Real Time Relocation would be placing the goods in garage with assistance of the realtor whom allowed the customer to place goods in the garage without yet having legal possession of the new home. Since the customer was not going to be at the delivery location we allowed her to pay her delivery balance using a credit card which we typically do not allow but allowed as an effort to help the customer. The goods where offloaded with the realtor present, not the customer. On 07/08/22 we received notice from the bank that after this whole ordeal, and waiving many many expenses the customer disputed her payments with Real Time Relocation. Real Time Relocation provided this customer with the move she paid for and made many accommodations, and waived many fees that should have been applied. With this being said we are very saddened to see this review as we try to provide our customers with an exceptional move and great experience.