Customer
We've been clients of Real Plans for years…
We've been clients of Real Plans for years. I love the extensive recipes covering many different diet options, the auto-fill options to plan the week for you if you want, the option to change how many people you cook for or add leftovers to up the portions in a recipe, and the shopping list generator that remembers which stores we buy different items from. However, last year and this year, the website and app have been down or glitching more and more to the point where it's been a real hinderance, like being at the grocery store and suddenly not being able to access our grocery list in the app since it's down, or manually importing a recipe and it not saving and no longer having access to your meal plan as you're making it. I reached out to Real Plans once last year when it was down for a couple of days, not hours, and they never replied. This makes it especially difficult as a busy mom who doesn't have tons of time to spend trouble shooting or waiting for the website and app to come back online. So, while I love many things about this product, the amount of outages rendering us unable to use it to either make our plan or do our shopping based on our plan has been really disappointing, as has their lack of response to any queries about it, and it seems to be happening more and more. Last week it was down, so I wasn't able to meal plan and now today, it was working as I was manually importing some new recipes, but then it glitched and they didn't save, and then the site stopped working again, so I'm unable to finish my plan, access what's been done thus far and my grocery list and now have to redo what I've done and be plan a different way again this week. I understand that outages happen sometimes, but for the annual fee they're charging, this shouldn't be happening again and again, as I'm now paying for a product that I often can't use when I need it.