Real PeptidesReviews of realpeptides.co

Response from Real PeptidesSep 10, 2026

Hi Gabriel, we’re sorry you were dissatisfied with the outcome, but we’d like to clarify the circumstances for anyone reading this review. The bacteriostatic water used to reconstitute the product was sourced from a third party and was not purchased through or verified by Real Peptides. Because we could not verify its source, storage, handling, or quality, we could not establish a reliable chain of custody or determine whether the issue originated with the vial or the unverified reconstitution material. It’s also important to clarify that our products are sold strictly for research purposes only and are not intended for human or veterinary use. Our team therefore has to evaluate concerns based on what can be independently verified rather than assume that a reaction during reconstitution necessarily indicates a defective product. We did offer a 40% courtesy discount as a goodwill gesture, although we understand this was not the resolution you wanted. Our response was based on the information we could substantiate, not an attempt to avoid accountability or dismiss your concerns.

Response from Real PeptidesSep 10, 2026

Hi there, We’re sorry you were dissatisfied with your experience, but we believe some important context is missing from this review. Our team did make efforts to work with you and address the concerns you raised. However, the situation became untenable when you pursued a chargeback while simultaneously demanding that we provide additional merchandise or compensation, effectively seeking to retain the disputed funds while also receiving further value from the company. We also cannot accept being pressured into providing additional merchandise under the threat of a negative review. We understand that customers have every right to share their experiences, but our team must also protect the business from demands that would result in both a financial loss and additional merchandise being provided for the same transaction. We remain committed to resolving legitimate issues fairly and professionally, but we cannot accommodate demands that require us to provide both a refund/chargeback and additional merchandise.

Response from Real PeptidesSep 10, 2026

Hello Richard! Thank you so much for the 5-star review! It genuinely means a lot to our entire team to know that you had a positive experience with us. We truly appreciate your trust and support, and we’re grateful to have you as part of the Real Peptides community. We look forward to being here for you again whenever you need us! ❤️

Response from Real PeptidesSep 10, 2026

Hey there, Thank you so much for the 5-star review! It genuinely means a lot to our entire team to know that you had a positive experience with us. We truly appreciate your trust and support, and we’re grateful to have you as part of the Real Peptides community. We look forward to being here for you again whenever you need us! ❤️

Response from Real PeptidesSep 10, 2026

Hi Jay! Thank you so much for the 5-star review! It genuinely means a lot to our entire team to know that you had a positive experience with us. We truly appreciate your trust and support, and we’re grateful to have you as part of the Real Peptides community. We look forward to being here for you again whenever you need us! ❤️

Response from Real PeptidesSep 10, 2026

Hi Alex, while we’re always open to constructive feedback, this review leaves out some important context. Our records show that multiple orders were received in full and subsequently subjected to chargebacks. Following those disputes and violations of our Terms of Use, the account was banned. There were then attempts to circumvent that restriction by creating multiple new accounts in order to place additional orders. We’re happy to work with customers when genuine issues arise, but we cannot overlook repeated payment disputes, policy violations, or attempts to circumvent an account restriction. We stand by our policies and our responsibility to protect the integrity of our business and our customer community.

Response from Real PeptidesSep 10, 2026

Hi Todd, thank you for taking the time to provide this follow-up. We’re glad we were ultimately able to get your replacement order sent, and we genuinely appreciate you acknowledging that resolution. That said, we understand your frustration with how long this took. When a shipment is lost in transit and the carrier’s claim process requires confirmation from both parties, communication gaps can unfortunately create significant delays. Regardless, we recognize that the experience was frustrating, and we’re sorry it took longer than it should have to reach a resolution. We appreciate your patience throughout the process and the opportunity to make things right. Your feedback has been noted, and we’ll continue working to improve how situations like this are handled.

Response from Real PeptidesSep 14, 2026

Hi Matt, Thank you for taking the time to share your feedback, and especially for being a longtime customer and supporter of ours. We genuinely appreciate the trust you’ve placed in us over the years, as well as the referrals you’ve sent our way. We’re sorry this experience left you feeling disappointed. We’ve taken your concerns back to our team as part of our ongoing feedback and review of how we communicate product documentation and handle situations like this. While we don’t agree with all of the conclusions presented here, we absolutely understand the importance of clear communication and making sure customers feel confident in the information provided. We truly appreciate your past support and the opportunity to learn from your feedback. Thank you again for bringing this to our attention.