David H.
Excellent product, poor support.
The phones themselves are excellent, in most respects, technically proficient, very competitively priced, a few downsides, their water ingress protection is poor compared to the competition. But the technical support is poor too, and quite frankly this looks to be by design. Their phones are not adaptable country to country, eg if you buy a Far East model in Europe you CANNOT adapt it to your home country, ie by design you are prevented from doing so and they will not help you. They actually deliberately withhold APK root access to the ROM and quite honestly this is totally unacceptable.