René K.
Small problems but good support so far
Edit: There was a bug that caused emails to be sent to customers regardless of enrollment, which has now been fixed. Support promptly helped me ensure I wasn’t enrolled in any subscription. While I still haven’t received (just ordered so that’s okay) the clothing items yet and can’t comment on their quality, I appreciate the transparency and quick response from the support team. The only small issue was the confusing email, but since it was a bug and not a real subscription, I feel comfortable raising my rating to 4/5. —————- I ordered a few clothing items from this website, but I can’t say anything about the products themselves yet since I just placed my order. I really hope they arrive in a reasonable time and not in 2–3 months like some other reviews mentioned. However, I noticed that the “Pass” was automatically added to my cart. I removed it before checking out, but I still received an email saying that my free trial of the Pass has started. I do NOT want the Pass. I tried to cancel it, but the cancellation portal keeps loading and won’t let me proceed. I have also contacted customer support. Please remove the Pass from my account immediately. I do not want any subscription. Edit: Support cancelled the subscription for me, still a little bit weird that it was added even when I manually removed it from the cart.
Response from Reality RacingDec 2, 2025
Hey, thanks for sharing this! This shouldn’t have happened. The Pass isn’t supposed to activate if it’s manually removed during checkout, so your case is being reviewed by our dev to make sure this isn't a repeating bug. I’m glad support already cancelled it for you, but I agree the behavior was odd. We’re checking the logs and the cart flow to ensure the Pass only activates when someone intentionally opts in. If the portal was "loading" please ensure you were using the correct credentials, we have tested it through and through and found no issues. If you have any leftover questions about your order or account, message our support team and we’ll take care of it right away. EDIT: The pit pass trial was never actived on your account, there was an error with emails sending to customers regardless of enrollment or not. This bug has been fixed.



