customer
I requested a refund for 1 order as the…
I requested a refund (#R1193797) for 1 order as the T-shirt is oversized and i like a regular fit. So i ordered a new kimi antonelli T-shirt (R1195617) a size down. I have received no response for the refund and no tshirt has been dispatched. This is a scam so please dont purchase from these people Update 2 I have sent many emails and have sent a new one from their reply on here. Nothing received as yet. Update 3 Refunded now, but unsure why it has taken so long to get a refund and after them replying to my review. So its a legit company. The process was just more painful than i would have expected. Thanks for all the help
Response from Reality RacingJul 17, 2026
Hi, We're sorry to hear that this has been your experience! We have a team of six customer support agents monitoring and replying to emails 24 hours a day. Because of this, it's very unlikely that we've received your message without responding. We've also requested more information so we can locate your order. We'd be happy to look into your issue. Please email us directly at [email protected] with your order number and the email address used for the purchase so we can investigate and resolve this as quickly as possible. We take customer service seriously and are committed to resolving any genuine issues. We look forward to hearing from you so we can get this sorted. Update: We appreciate you taking the time to reflect the outcome after we were able to resolve your refund. Regarding your previous emails, we weren't able to locate any messages from you in our support inbox. Our only customer support email address is [email protected]. It's possible the emails were sent to a different address such as one ending in .com. We don't own that email address, so unfortunately we wouldn't have received those messages. If you ever have any questions or need assistance in the future, please don't hesitate to contact us at [email protected]. We're always happy to help and are continually working to improve our service!



