Heidi
Make sure you are not signed up for Pit Pass when ordering
This company uses unethical business tactics. Long wait times even when you pay extra for it to arrive faster. Customer service people are very polite and do their jobs well enough (Not mad at them or the representative that replies to this). I think this company is run by some very slimy people who use loopholes are very cleaver in not crossing lines that would get them in trouble, in order to get people to say "OK" to charges that they are not aware of and are not informed when they are charged. I wonder if I will get my money back for being charged for the pit pass which I didn't want and was unaware that I said yes to until I was already charged for 30 something days later. If you are here to buy a single item, it is not worth the effort it takes to get it.
Response from Reality RacingAug 20, 2026
Hey Heidi, We’re sorry to hear that you feel this way. We’d like to clarify that the option is presented during the ordering process where customers have the choice to opt in or exclude it before completing their purchase. That said, as per your request via email we have now processed the refund for the charge accordingly. We hope this helps clarify the situation, and we appreciate the opportunity to address your concerns.



