Anonymous
I’m leaving 3 stars because my overall…
I’m leaving 3 stars because my overall experience wasn’t the worst. I placed an order to arrive before Christmas. I was informed originally that the process/ship time would be 7-12 days. So I reached out a little worried and they told me it probably wouldn’t arrive on time but were polite about it and said they were waiting for inventory. I reached out again after 15 days and they told me it would be another 2-3 weeks. I requested a refund and they processed it immediately and it’s already pending to go back in my bank. I appreciate that someone answered me in a timely manner, but of course I’m still sad it didn’t work out. My advice going forward would be to only accept orders when you have the physical items in stock. Or just send your customers a message with more transparency and be like “we saw you placed an order and we’re waiting on inventory. The actual time frame for this to arrive would be more than a month. Do you want to wait or would you like a refund” That seems to be the actual issue with many other experiences and accepting $ from people when you can’t deliver the product in a timely manner or actually have it ready, isn’t a good business practice. Always prepare earlier for holidays. It’s okay to have an item ‘sold out’. Making some changes will hopefully improve your ratings and customer experiences overall.



