Mike
The only thing I hate is that....
First off, I do not appreciate being sent emails at 2 am from any company. I leave my phone on and accessible as in case of emergencies, and these emails at 2 in the morning are completely inappropriate. Secondly, I hate is that you only give the opportunity to track my package via shop. I do not use, nor do I want to use, shop, due to previous bad experiences with them. I believe that you should offer at least another type of package tracking alternative. Thank you.
Response from RealGood EssentialsApr 21, 2026
Hi Mike, Thank you for the feedback. Just wanted to clarify the tracking number is sent directly to your email, and you can click on it there to track your package without needing to use Shop at all. Shop is just displayed on the order summary page, but it's definitely not required. If you have any issues with tracking in the future, feel free to reach out to our support directly at [email protected] and we're happy to help. - RGE Team