Katrina B.
I ordered a 3 pak
I ordered a 3 pak, received 2-3 emails a day telling me the shipping status, CS reaching out asking how things are, etc. EVERY BIT of communication stopped when I requested return information 3 times! Interesting that I post this and I received a reply. Yes she was very nice and very helpful and I do appreciate that. As others have said, response time is a bit delayed.
Response from RealGood EssentialsAug 26, 2026
Hi Katrina, Let's clear something up You first emailed us yesterday (08/25) afternoon at 1:29 PM, then followed up again this morning (08/26) at 6:22 AM. Our team responded as soon as they could which was at 6:26 AM, asking for the reason for the return so we could assist accordingly. We replied within four minutes of you follow-up and your original email had not even been pending for 24 hours. After you replied and mentioned your doctor is advising not to use the product, we issued a full refund at 9:17am We do not accept returns due to the nature of the product so we stood by our policy, assisted you, and gave you a full refund while you still keep the product. We pride ourselves and our team members for the level of care we provide and certainly don't appreciate anyone over exaggerating their experience or calling our process a "scam" for simply asking for feedback and understanding the root cause of a refund request.