RealalcazarsevillaReviews of realalcazarsevilla.com

They are a scam!

I have to admit that previous posts are absolutely right. On one hand it is legally fine (I guess in Spain too :) to offer tickets for more than the official price but it’s morally wrong to pretend to be the official ticket shop and to ask more than double the price for no additional service. Why not offer a guide, personal welcome, free bottle of water for the extra charge? I would feel way better as a customer and kind of justify the overcharge.

Fake website acting like the official ticketshop. High prices, difficult forms, and you will never get your tickets or your money back. They reply on emails with answers which push you in an impossible loop and try to postpone your visit until you leaf the country so they don't have to pay you back. We reported them with a group to Google, but they seem to have friends in high-places, because google just allows them to keep advertising with their scam.

J'ai réservé 2 entrées pour l'Alcazar de Seville sur le site , payé les entrées et jamais reçu les places. Ce site donne l'impression d'être un site officiel. Nous nous sommes faits complètement avoir. ARNAQUE à éviter absolument

The site realalcazarsevilla. com is ran by a supposed official tourist agency, WHILE IT’S AN ABSOLUTE SCAM, THEY USE MANY DIFFERENT SITES UNDER THE RESPECTIVE EMAIL OF info@thewalkertours. com They pay sponsors to google to appear in the first results on the search bar IT’S A TOURIST TRAP, do not pay via their site, they even require id!!! UPDATE we managed to get a REFUND, so if you felt for this scam make sure to go to their hidden bureau which isn’t indicated on the map, i think they legally need to give you a refund if i asked in person, it’s located on the fourth floor at the same building then an agency company named Pancho Tours Sevilla.

Do not use this site for booking your tickets for Alcazar visit! It is scam. They take your money before and without providing a service!

Non è il sito ufficiale. Non solo ti fanno pagare più del doppio (30€ vs 13,50€) ma per ricevere i biglietti è necessario inserire in un secondo momento ma rigorosamente entro 30 minuti dall'acquisto i dati dei propri passaporti, dettaglio che viene specificato in fondo ai termini e condizioni ma non nell'email di conferma della prenotazione.

Beware: on mobile the website does not cirkel the date you click on the calendar when booking a ticket. It just refreshes the page, giving you the impression you have selected the correct date. Accordingly, you might think you are booking on the 17th but it is automatically making a booking on the 18th. Rather than warning you in advance that the 17th is not a viable option (because tickets have ran out) and the next best data is the 18th, it just proceeds with pretending nothing is wrong. I lost 75 euros this way, because they also do not do refunds, cancellations or changes. They could have fixed this simply by improving their UI (I would know as an UX designer): either present a warning message: 'clicked date is not available' or gray out the dates that have no tickets available anyways (make them unclickable).