ReadYourHeartReviews of readyourheart.com

I was disappointed that the finish on the rings was coming off quite substantially. It definitely impacted the look of my rings. I’d been very careful to follow the guidelines spelt out. EI: not wearing in shower, overnight,not using hand cream etc. when I contacted the company with video showing my displeasure, they offered to rings replace them with only the shipping fee. I’m expecting to get the replacement rings any time now. Very good customer service.

Read Your Heart has the BEST customer service!! I had ordered a ring for my son that he wanted to give to his fiancée. He thought the 1CT size would be good, but when it arrived - beautiful as it was - he wanted to change it to the larger 2CT size. I contacted RYH and they very quickly ordered and sent the new ring. There was a very reasonable upgrade charge to the larger size (amazed at how little), and it was quickly shipped out. Also - we didn’t have to return the first ring (was shocked!) My son LOVED the new ring (as did his fiancée)!! So, I have nothing but GOOD to say about RYH. The products (I have a few rings & earrings) are great quality & beautiful!!

Very nice product

I ordered a ring that was listed as a popular style on their website. According to their shipping info, these items are supposed to ship within 24 hours, while custom or engraved orders might take 3–10 business days. Mine was neither, but more than a week passed without any shipping confirmation. There’s no phone number to call, so I tried using their online chat — no response. I ended up emailing them, and eventually got a reply saying the order would ship "soon." A few more days went by with no update, so I followed up again and got basically the same vague answer. By the 10th business day (again, the maximum time even for custom orders), I asked for a refund. They responded pretty fast this time — offering to throw in a $119 necklace for free if I stuck with the order. I declined and made it very clear I didn’t want the ring or the necklace, and that they should cancel everything. Instead, I got another email over a day later saying they’d shipped the order anyway. Honestly, I would steer clear of this company. But if you do decide to buy from them, I highly recommend using a payment method that offers buyer protection, just in case things go sideways. I'm honestly baffled by the high ratings—they don't reflect the experience I had at all.

Order placed 4-20-2025. Almost 3 weeks later, and multiple emails and being told it is shipping out soon, my order has still not shipped. I am going to dispute this and hopefully get my money back. I feel this company is a scam.

Ordered a pair of earrings on 4-23 and received conformation on the same day. Website said it would be 3 to 5 business days to arrive. Followed up with Readyourheart on 4-29 and received a response stating that "it will be shipped" on 4-30. Then later that same day received a tracking email. It's now 5/2 and called the shipper only to find out that they don't even have the item in their possession. Was given no time frame. To top this off, the company has no customer service number to contact them. This entire process has been a complete pain. Don't buy anything from Readyourheart unless you don't want it to arrive in a reasonable amount of time.

This company does not stand behind their products and their customer service is embarassing. I ordered a ring in October 2024, and after wearing it 4 times, the finish failed on the back of the ring, and it turned black. I reached out to ReadYourHeart Customer Service in February of 2025 and was told that the only option was to pay 50% of the ring's initial cost to get it replaced because I had owned it for more than 90 days. When I asked about the 12-month warranty that came with the ring, the customer service person stopped responding to my emails. I have attempted to reach them several times since and no one responds to my weekly emails. Clearly their warranty and pretty paperwork is useless.

Great product and responsive customer service