Reach MobileReviews of reachmobile.com

Great experience with Madhav in customer service. They were helpful, explained things well, and patient.

Pavitar was extremely efficient and handled my question and subsequent plan upgrade in no time at all. Reach Mobile customer service has always been amazing and is definitely one of the reasons I am a customer.

With the different carriers we have had over the years, REACH has the best customer service. They responded very qucikly to my initial inquiry and continued to keep me updated as they tried to reslove my issue and in the end, fixed the issue with my phone line. Thank you, Majid Wani.

Solved my more complicated issue very quickly and with a digital smile via chat!

Sonam was great helping me. In fact all of the techs we have had to deal with have been very helpful. We have to leave Reach due to coverage. I sure hope that the support techs with our new company are as good as the folks with Reach.

Kirti answered my questions promptly and fully to my satisfaction.

Meenu got my service working again almost immediately. My only reason to dock one star is that my service should not have been disconnected in the first place. Not her fault, but I have come to expect better from Reach. Also, I was charged a reconnection fee of $15 when I didn't request the disconnection, and was informed that discounts and promotions added prior to the disconnection were no longer valid. I don't know how the latter specifically affects me, but it doesn't seem right. ===== UPDATE Since writing the initial review, Reach Mobile withdrew the $15 charge and also gave me a credit on my account for the "inconvenience". I'd like to dock ½ a star for the situation arising at all, but kudos to their support staff on making it right!

Customer service, as usual, was superb in online chat! Babita was extremely efficient, focused on fixing my voicemail issue and thorough. There were a lot of parts to this problem. I'm not a newbie by any stretch (I build ultra high end PCs on contract) and having a knowledgeable tech base to contact is just one more reason to be delighted with Reach. It's not always about price but this carrier leads the way in both.