Reach Mobile Reviews | Read Customer Reviews of reachmobile.com

Reach MobileReviews of reachmobile.com

4.9499 reviews
Internet & Software
285 Billerica Road, Chelmsford, Massachusetts

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Reach Mobile

About Reach Mobile

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans

Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: reachmobile.com
Website: reachmobile.com
Category: Internet & Software
Location: Chelmsford, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reach Mobile reviews

Showing 465 reviews with 5 stars · Clear filters

Donald B.
Nov 21, 2020
Great Service
Let me start out by saying I am a new Reach Mobile user so this will be a review of their customer support. First off each time I have contacted them they have responded quickly. That in itself is unusual today. As much as I prefer to actually talk with someone I have relied on chatting with their reps and am quite satisfied with those experiences. I had a minor problem with activating our 2nd line (my error) that was quickly resolved. We were long time Verizon customers and I cannot tell I made the switch. Reach’s Best Fit feature is what sold me, we travel in an RV part time and while traveling rely on cellular data but use very little the months we are home. Perfect for us!
Response from Reach MobileNov 23, 2020
Thank you for the kind review! Yes, our Customer Success team is always available for you 24/7 at reachmobile.com and if you want to chat on the phone, catch us Monday through Friday from 9am to 9pm. And that's SO COOL to know that our Best Fit feature is perfect for your RV life. When your daily life and need for connectivity changes, we think your mobile service should be just as flexible as your part-time home on wheels!
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Wilbert B.
Nov 18, 2020
Company customer service is excellent
Company customer service is excellent. Entire process was smooth, easy, simple.
Response from Reach MobileNov 20, 2020
Awesome! So happy to hear you're loving your Reach experience.
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Kathleen S.
Nov 18, 2020
Great service
Great service, good prices and a socially responsible company. What more could one wish for?
Response from Reach MobileNov 20, 2020
Not sure... but if you think of it, let us know!
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Skip T.
Nov 18, 2020
I wish more companies were like Reach!
Getting changed over to Reach was the most painless experience ever! Our new SIM cards arrived quickly and activation was smooth and quick. "Like butter!" Everything I've seen and experienced has been professional and of the highest quality. Knowing that we're helping others while getting such good service is the best bonus I can imagine.
Response from Reach MobileNov 20, 2020
Mmmm 😋 butter. Happy to hear that the activation was smooth and natural like some good churned butter instead of that factory-made, artificial stuff! Thanks for the awesome review. We look forward to continuing to WOW you with service!
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Jack
Nov 17, 2020
Customer service is Top Notch
Customer service is Top Notch! Cyan was very helpful in getting my phone working which wasn't compatible with their service.She didn't stop until she found a solution.I was very impressed! I highly recommend Reach Mobile.
Response from Reach MobileNov 18, 2020
Jack, thanks for being our customer and letting us show you how customers SHOULD be treated by a mobile service provider! Cyan definitely goes the extra mile and we're glad she got you on board!
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Carron
Nov 14, 2020
So far so excellent
I am happy with their service and awesome customer service. I look forward to a future with Reach Mobile.
Response from Reach MobileNov 18, 2020
Carron, we're so glad you're with us!!
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BA
Nov 6, 2020
Not a flawless transition
I have had a complex experience porting my cellular number over to the Reach service. However, the 'customer success' team was so patient and helpful in resolving the issues and guiding me in the steps to get connected. In my case, it was security measures put in place through the My Verizon app that seems to have been the problem. Step by step and 3 representatives later, I'm happily connected. Preeti, Rich, and Rania were friendly and efficient.
Response from Reach MobileNov 18, 2020
Porting a number sometimes doesn't go as smoothly as we would like. We're so glad you stuck with us and that our Customer Success team provided the kind of service you deserve from your mobile carrier! Thanks for choosing Reach!!
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Mesa Hills Bible C.
Oct 28, 2020
Technician was very professional and…
Technician was very professional and solved the issue.
Response from Reach MobileNov 5, 2020
Happy to hear that! Professional, friendly and competent... a winning combo! Thanks for being a Reach customer :)
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