Reach MobileReviews of reachmobile.com

My experience with Reach started bumpily. My sim card got lost and I had to get another one shipped. Customer Support and in special Cyan Herrera, helped me out big time and saved the day. With no complaining (call lasting over an hour) and a very friendly manner. She even walked the extra mile, with no hesitation. Thank you Cyan, you are a Star :-)

As a new Reach subscriber, I was having difficulty activating the two phones I was porting over from Comcast Xfinity Mobile. With one quick call (NO AUTOMATED ATTENDANT!!), I was able to resolve the problem and both phones were up and running within minutes. Their rates are fantastic and the Verizon system works in all the areas we travel to and visit. Absolutely excellent Customer Service.

Cyan was extremely helpful and graciously guided me through the terms I did not completely understand. Wonderful experience! I will consider using Reach because of her professionalism.

The price I pay for my monthly phone bill is basically too good to be true. And it makes me feel great knowing I’m helping to make a difference for those that need it most!

I got on Reach so easily while I was keeping my phone and number. I used my phone for my internet and found that I had not bought a big enough plan so I went back online and got more time. That was not enough so I called Cyan on the Reach phone number because I could not up my time on a plan again online. She told me that this was not usually done but she would get it done for me. She surely did and I am forever grateful. Also Reach Mobile is empowering ladies in Africa each time they get another member here. What a great and noble effort. Thanks again, Cyan, for your help. You're worth more money! An employee with a can do mentality is worth their weight in gold.

Cyans been patient as I've struggled with a botched refurb

Working with Balvinder was the absolute best experience in explaining and purchasing the correct program for me. She answered every question and explained basics for me. I experienced relief after placing my order instead of dread! I am also in customer service and appreciated her kindness in explaining a couple basics of the mobile phone workings. Very happy that Balvinder was my customer service professional. Thanks!

After a rocky start, I am happy to say that I am very pleased with Reach Mobile's customer support! I was recently having bad connectivity issues that I couldn't figure out, and was so frustrated that I thought I was going to have again go through the hassle of switching to a different cellular service. However, I decided I should first call Reach Mobile for assistance. So glad I did that! Their support person, Cyan, was and continues to be very nice, knowledgeable, and helpful.