Jon W.
PATIENCE & UNDERSTANDING
PATIENCE & UNDERSTANDING Freeda Shirly provided patient, courteous, understanding advice and assistance while this 85 year old novice (to smart phones) struggled with the tiny "keyboard" and unfamiliar symbols, etc. trying to activate my Moto g Power smart phone. I eventually decided that the phone was not appropriate for me, and she graciously accepted my explanation and offered further help if I needed it. This is a wonderful organization performing a much-needed service charitable activity.
Response from Reach MobileFeb 18, 2021
Jon, thank you for the awesome review. Yes, of course we want everyone to have a seamless, simple activation process... but the fact that we weren't a perfect fit (whether that be because of the Reach service or the phone you chose to use) yet you still had a great experience with us speaks volumes. We are an empathetic, understanding company and know that a 100% digital service isn't for everyone. We want you to be overly happy with your cell phone carrier and experience (whether it's with us or not!). And kudos to you for trying something new!!