Reach Mobile Reviews | Read Customer Reviews of reachmobile.com

Reach MobileReviews of reachmobile.com

4.9499 reviews
Internet & Software
285 Billerica Road, Chelmsford, Massachusetts

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Reach Mobile

About Reach Mobile

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans

Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: reachmobile.com
Website: reachmobile.com
Category: Internet & Software
Location: Chelmsford, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reach Mobile reviews

Showing 465 reviews with 5 stars · Clear filters

Donna
Mar 6, 2021
I had great help and service when…
I had great help and service when activating our two phones! Thank you!
Response from Reach MobileMar 9, 2021
That's great to hear! Excited to have you on our service!
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Billy
Mar 5, 2021
The agent was very patient and helpful…
The agent was very patient and helpful wit my activation Solved all my problems during the process.
Response from Reach MobileMar 9, 2021
Wonderful! Happy to hear that we were able to assist with a smooth activation.
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AC
Mar 4, 2021
Awesome customer service
Awesome customer service. Anytime I had a question, they were always very helpful. I would highly recommend this carrier.
Response from Reach MobileMar 4, 2021
Awesome! We're so glad to hear it! 🤗
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Steve P.
Mar 3, 2021
Great cell service and excellent…
Great cell service and excellent customer service. I needed a little help getting one of my phones connected to their system. Cyon @ Reach Mobile worked with me to resolve the problem. Customer service on a personal level. Was like dealing with a small town local business not a big city corporation. These guys know how to treat people right!
Response from Reach MobileMar 3, 2021
We love treating people right! Life would be pretty dreary if we treated people with disrespect or unimportance. It feels good to treat people with the courtesy they deserve, and whattayaknow... they tend it like it! Glad to hear that you appreciate the little something extra that Reach has to give ❤️
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Francisco
Mar 3, 2021
Excellent service.
Excellent service.
Response from Reach MobileMar 3, 2021
Awesome! Thanks for the kind review!
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Sam C.
Mar 3, 2021
Easy activation
The activation was straightforward and took less than 5 minutes to transfer the line.
Response from Reach MobileMar 3, 2021
Wow, what wonderful words to hear! So glad to know that the 'hardest' part of the process was so simple. Can't get much better than that!
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GIULIA
Mar 3, 2021
Freeda was such a help for me that I am…
Freeda was such a help for me that I am not handy or good with technology! she was amazing Reach Mobile is the way to go! save yourself some money with them!
Response from Reach MobileMar 3, 2021
Technology can be a difficult thing, but luckily you ALWAYS have a helper in your corner when you're a Reach Mobile customer! So glad to hear that Freeda was helpful. We think she's pretty great as well!
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Alicia W.
Mar 2, 2021
I had an issue activating my service
I had an issue activating my service, and after sending a text for help, Freeda responded quickly and was able to take care of everything for me. Really knowledgeable, and activation went smoothly.
Response from Reach MobileMar 2, 2021
Oh, so happy to hear that we were able to solve your activation issue. Now that the hard part is done, we look forward to continuing to WOW you with our excellent customer success, easy-as-pie app and superior network coverage. Welcome aboard!
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