Reach Mobile Reviews | Read Customer Reviews of reachmobile.com

Reach MobileReviews of reachmobile.com

4.9499 reviews
Internet & Software
285 Billerica Road, Chelmsford, Massachusetts

Call Directions Website

Reach Mobile

About Reach Mobile

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans

Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: reachmobile.com
Website: reachmobile.com
Category: Internet & Software
Location: Chelmsford, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Internet & Software, Massachusetts

Reach Mobile reviews

Showing 465 reviews with 5 stars · Clear filters

John T.
Mar 22, 2021
Real people who can help
For me it was such a relief to talk with a real person who could without a doubt know what the problem was and how to fix it. They were informative and reassuring that they were gonna help you figure it out.
Response from Reach MobileMar 26, 2021
Hi John - it's amazing how helpful a REAL HUMAN can be, right! When something isn't working with your phone or service it can be stressful! We're so glad that our capable team could jump in to help. Anytime you need us, we're available 24/7. Thanks for choosing Reach and for sharing your experience!
Report
Nancy
Mar 20, 2021
Reach service has been top notch from…
Reach service has been top notch from the beginning. Received my first invoice, and they already adjusted it for a lower priced plan due to minimal usage. Reach Mobile has saved us just over $140mo since January. Very pleased. Excellent alternative to overpriced Verizon!
Response from Reach MobileMar 26, 2021
Nancy!! Those Best Fit savings are amazing! We're so happy to be saving you money and offering the same "best network" coverage you've come to love. Thanks for choosing Reach - this is what it's all about!
Report
Ken B.
Mar 20, 2021
Easy Peasy!
My kind phone assistant made signing up easy and was very patient with the many, many questions I had to ask. Plus, Reach Mobile (Verizon) has much better coverage in our area than AT&T. We are looking forward to making the switch.
Response from Reach MobileMar 26, 2021
Ken, thank you for sharing your experience with our awesome phone support team! Getting the best coverage in your area is SO important and we're so happy you'll get that "best network" coverage you want with all the other perks of choosing Reach. Welcome aboard!!
Report
P. N.
Mar 18, 2021
Good service
I really like Reach. It beats standing in line or on the phone and never get the answers to questions. I have been with two major companies, but like this one the best.
Response from Reach MobileMar 26, 2021
Thank you so much for the kind words! We agree there are so many frustrations with the "major companies" and we're thrilled you chose Reach for a better customer experience! No more hold music!!
Report
roger C.
Mar 18, 2021
The team and CEO of Reach Mobile are of…TOP QUALITY
The team and CEO of Reach Mobile are of the highest quality in Customer service that I have found !! they are there when you need them and work until you are satisfied with the results! In the 30 + years with Verizon I never had this kind of service ever! If you are not completely satisfied you can even with a little urging speak with the CEO only if you have the need. Where else would this happen ???
Response from Reach MobileMar 19, 2021
We pride ourselves on our top-quality customer service. And you're right - it doesn't just end with our Customer Success team. Everyone within our team has the same goal in mind - to treat the customer the way we would want to be treated.
Report
Jan K.
Mar 16, 2021
My experience with Reach couldn’t be…
My experience with Reach couldn’t be better—great coverage, customer service, and pricing. I wish I’d divorced my former carrier sooner!
Response from Reach MobileMar 19, 2021
😂 "divorced my former carrier sooner!" We wish our paths could have crossed sooner as well, but it's nice to know that it was love at first sight ❤️
Report
Jack Crone S.
Mar 16, 2021
The Best Customer Service!
I had some problems getting my phones ported to Reach. Instead of a nightmare getting this sorted out, as would have happened elsewhere, I encountered the best customer service I have ever had.
Response from Reach MobileMar 19, 2021
The best customer service you've ever had?! Shucks, we're blushing over here! The difference between us and other carriers is that we treat our customers like they are family. We know that porting your number over can be the most troublesome part of a mobile service experience, but we are elated to know that we turned a potential nightmare into a dream!
Report
Amy G.
Mar 16, 2021
So easy to get set up
So easy to get set up. Cyan was super helpful, and billing has been seamless. Couldn't believe how simple it was to not have to subscribe to a big retailer.
Response from Reach MobileMar 16, 2021
We have to agree - 100% digital is the way to go! When it's all in the app, the activation and billing experience is as smooth as butter. And hey - you're still getting the 'big retailer' network without the 'big retailer' nickel-and-diming song-and-dance. Welcome to the way mobile service SHOULD be (simple, straightforward and, heck, a little fun!)
Report