Kirstin
Problem solved!
Bhumika solved my problem for me quickly and easily!
Response from Reach MobileDec 6, 2021
We're super happy to hear! Thank you for the kind words, Kirstin :-)

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Internet & Software · Newton, Massachusetts
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Internet & Software · Boston, Massachusetts
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Internet & Software · Boston, Massachusetts
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Internet & Software · Watertown, Massachusetts
Excellent
Showing 465 reviews with 5 stars · Clear filters
Kirstin
Bhumika solved my problem for me quickly and easily!
Response from Reach MobileDec 6, 2021
We're super happy to hear! Thank you for the kind words, Kirstin :-)
jeff
Always friendly service. Great rates, and verizon coverage is the best.
Response from Reach MobileNov 30, 2021
You're great! Thanks Jeff!
Ryan
I've been very pleased with the service and the commitment to charity. I am very satisfied with my experience.
Response from Reach MobileNov 30, 2021
We are super happy to hear! Thank you, Ryan :-)
Stephanie B.
I was having trouble activating my son's line on the App. I called the customer service number but they were out of the office for the holiday. So I used the Reach chat function and selected to chat with a person. I was connected to Freeda right away. In less than 20 minutes the issue was resolved. This included 1) Finding out why the App was saying the phone wasn't compatible when I knew it was since I previously used that phone with Reach, 2) Discovering that the IMEI for my old phone was still connected to my current phone number, 3) Confirming that my phone was compatible, 4) Getting a new phone number for my son, 5) Associating the IMEI with his line, and 6) Activating his line. I must admit I was biased against using the online Chat to resolve my issue since I've had not so stellar experience with other companies' online chat, but Reach and Freeda were fast, efficient, pleasant and excellent.
Response from Reach MobileNov 30, 2021
Incredible! Thank you so much for sharing your experiencing with our stellar CS team. Welcome aboard!
Bill C.
She was very helpful and very prompt and professional!
Response from Reach MobileNov 30, 2021
Thank you for your comments, Bill!
Jim
I had several questions, as I'm considering switching-over to Reach Mobile. In my request for a CHAT, I was connected with Bhumika. She was EXCELLENT, and I was quickly able to get all my questions answered.
Response from Reach MobileNov 22, 2021
Fantastic to hear, thanks so much Jim!
Deborah C.
Called and texted to a Freeda about cancelling service, the call couldn't have gone more smoothly or quicker, I love this company and sorry I have to go, but hoping to be back soon. Great job Freeda and thank you again.
Response from Reach MobileNov 22, 2021
We are sorry to see you leave but will look forward to the day you return! <3 Thanks for being a part of the service while you were!
Nathan C.
Great and easy to work with!
Response from Reach MobileNov 22, 2021
Thanks so much!