Jacob L.
Entry plan and customer service…
Entry plan and customer service are great. Anita in customer service was very helpful! Answered any questions I had. Thanks!
Response from Reach MobileAug 4, 2021
Thank you, Jacob! Welcome aboard!

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Watertown, Massachusetts
Excellent
Showing 17 reviews with 4 stars · Clear filters
Jacob L.
Entry plan and customer service are great. Anita in customer service was very helpful! Answered any questions I had. Thanks!
Response from Reach MobileAug 4, 2021
Thank you, Jacob! Welcome aboard!
Mac
Anita was super awesome. I like her services. #REACHED #REACH
Response from Reach MobileJul 14, 2021
Thank you so much for the review, Mac!
David L.
there was someone to chat with to guide you in the right direction ...and give solid advice
Response from Reach MobileJun 23, 2021
Thank you so much for the review, David!
Idris
So far, they are awesome. If you don’t use all the data you signed up for, they drop you to a lower priced plan so you aren’t overspending. Customer service is friendly, polite and helpful. I am in a difficult area for service and while it’s not super in my house, this is the most connection I have been able to get. 👍👍👍👍
Response from Reach MobileMar 19, 2021
Thank you! Yes, we are really fond of our Best Fit feature. Looking forward to saving you more money in the future!
Alfred L.
It works even out of town. It suits me personally. The cost is average - like everywhere else.
Response from Reach MobileMar 9, 2021
Thanks for the nice review, Alfred!
Beth G.
I recently moved from a major cell phone provider to Reach. The whole process was seamless. The access and signal strength (on Verizon lines) is also the same, if not better than my previous carrier. I brought my own phone, have no contract and am saving over $50/month by making the change. I wish I had found Reach sooner!
Response from Reach MobileFeb 18, 2021
Aw Beth, thank you for the kind review! Happy to hear that we're saving you money whilst getting the very best network coverage. Looking forward to wowwing you from a four to a five star review :)
Patricia R.
Great experience friendly staff
Response from Reach MobileSep 10, 2020
Thanks! We try our best!
Lou
Same coverage as Verizon. Never had connection issues. They recently changed their DATA from reduced speed to no DATA once you have reached your limit. Would be nice if they had senior rate like T-Mobile. Maybe time to switch.
Response from Reach MobileSep 10, 2020
Hey Lou, happy to hear that you're enjoying your connectivity. Yes, we did recently change our data policy. We've been really pleased having you on the service and we don't want you to switch! Please contact us at [email protected] so we can discuss options :)