Ritchie BrosReviews of rbauction.com

Ritchie has this business perfectly down to a T. Amazed at the results selling even in a flooded with equipment market.

I have been buying from RB Auctions for quite a few years now and I am happy with every purchase. I wish they would have kept the live online auctions miss hearing the auctioneer's.

bought a Komatsu PC30MR1 Mini Excavator off them in New Zealand, very happy with it, the issues that were wrong with it stated I have fixed.

I bought a used truck for work. Couldn't be happier with the unit!

Not to contradict the tremendous amount of bad reviews, but my experience and purchase with Ritchie Bros. was flawless. Caveat: I bought through their "Marketplace E", which is a reselling market for similar equipment that you get at regular auction, so maybe processes (or at least personnel) are slightly different, but this is still part of the Ritchie Bros services, and for me this service worked perfectly. I found a refurbished HMMWV that I liked on their Marketplace E. I placed an offer for the vehicle and waited the 2 business days for what I expected would be an "accept", "decline", or "counter offer". After 4 business days I called the Ritchie Bros sales department to see what was up. They informed me that the seller had set a no-less-than limit that my offer did not reach, so my offer was deemed unacceptable and was therefore classified as "invalid". It probably would have been nice to know that "invalid" was another option, but they do provide you a number to call in the event that you have questions about your offer. So I guess if you are a serious bidder, you will call the number, which is exactly what I did. They were responsive to my questions, explained the reason that my bid was stuck, and offered to call the seller and mediate a fair price. They promptly called me back and advised me of the sellers "left and right limits" (to use a military term), to which I provided what I thought was a very fair bid for the HMMWV, which was promptly accepted by the seller. I received the title for the HMMWV before it even arrived, and the HMMWV I received was exactly as advertised by the seller. If I had to say something negative (or really "informative") for the buyer, it's that don't be off-put by the extreme inconsistency in business names. I read this on a review, so I knew what to expect, but it was still a little unnerving (especially when you're about to drop $30k+ on an HMMWV) to see. In my case, I found a vehicle on GovPlanet, though the pictures were watermarked as IronPlanet, when I called sales they answered as IronPlanet, yet when they called back, the Caller ID said Ritchie Bros, and purchasing invoice went through TruckPlanet! Crazy and confusing, but if you expect it before you start, then you just roll with it through the process.

Thank You RB...Nisku....More than just a First Time Experience...Mr. Perry Bourque...My Salesman...Up Front, Informative and follows thru right to the End of Sale, More that Helpful!...Gate Crew..the Best!..Recieving Crew, the Best..Thankyou Rob for all your Help with the Unload!...was so Apprehensive about Selling thru Auction...Not Now!