Ritchie BrosReviews of rbauction.com

Absolute crooks. How is this company still in business? They will rip you off, keep your money. Hard to communicate with them will spend hours on the phone.

I purchased an “unused” piece of equipment at a recent auction. When I inspected the equipment after the auction, they were many deficiencies, including substantial fluid leaks. I have spoken with the yard manager several times over the last seven days and their stance is that someone must’ve filled it with fluid during the auction and it spilled all over the machine. I asked her who did this and she stated that she did not know. This reply is unacceptable to me. I escalated this to upper management and their response was it was sold as is where is even if it was an unused piece of equipment.I stated that the leaks and other deficiencies should’ve been listed in the report. I do not recommend buying equipment at Richey brothers auctions.

Poor services very high fees no understanding

Terrible customer service. They lied about the truck and stonewalled me when I pointed out there were no difficiencies listed. I won't buy from rb again simply on principle

Made an offer and was expected to finance since I was already preapproved and was waiting on the items to be financed. Days go by and they notified me that the interest rate would be (14.9%) and it was under 10k (my mistake) so the rep (TylerK) says you need another purchase to get over 10K, I was reluctant but I needed a trailer anyway. More days go by and no response. On the last day they decline the purchase stating they couldn't finance the trailer and the truck was not enough. I'm thinking what just happened (bait and switch). Luckily I had a back-up plan because they are very uninformative but they will overload your email begging for your business. Definitely have your plans A and B. If its your first time ease into it because you will surely miss something.

This company took forever to come and get my gradall and when they came and got it and sold it they sold it for less than what scrap prices were. I had $24000 in this piece of equipment and it ran great.They sold it for 3 thousand five hundred dollars, it would have scrapped for 5 thousand dollars. I'm so upset and lost so much money

Pickup at the davenport Florida, February auction is totally unprofessional, you need to book an appointment even for the small items, they are a month behind in bookings for pickups, A MONTH! They only have 5 loaders running at a time, trucks are lined out to the road all day, our trucker at one time arrived for his appointment on a Friday at noon, waited until 4pm and didn't get loaded, they made him stay all weekend until Monday. SHAMEFUL!! They should spend some of their enormous profits they make form this auction and hire more people and more loading equipment for what is needed of an auction this size, half a dozen skid steers should be used for the small items and telescopic forklifts should be used for the medium size pieces and the loaders for large, if they have a dozen or so more machines to load it still would not be enough, spend some money from your high commission rates for more help and machines to load out, doing this to the truckers and the public that buy from you is shameful...

The issue with RB is that you have no ability to get to someone in charge. You're stuck with their support staff who will not redirect your call to accounting, to management, to anyone. When you ask a question, they respond with. We purchased a truck at auction. Initiated a wire transfer the following day. We made travel plans that included two air flights and arranged transportation to the seller site. The issue was that we need to get the truck before a major storm system moved in. We sent wire confirmation to the seller and no fewer than 5 separate times to RB employees. Somehow, no one got any attachments. No one gave a straight answer. No one solved the problem of payment. One rep told me to call back at 7:00PM to talk to a manager. When I did, I was informed that all managers were gone. When RB finally admitted they had received the wire transfer, they informed me they needed 1-3 additional days before they would release the truck. By this time I was enroute to the seller's site. Now, three days later I still have not received an invoice indicated I've paid. I suppose at some point I will receive notice that I paid.