Ritchie BrosReviews of rbauction.com

I couldn’t bid…I guess they don’t need my money. Tried for a week to raise my bid limit so I could purchase an item at a farm auction. Finally I sent a large sum of money through wire transfer and they still didn’t raise my limit. I won’t be able to bid on want I wanted to buy. I better get my deposit back!! Customer care isn’t helpful at all.

Terrible listing quality. Had them sell my 2020 Peterbilt with 163k original miles. $100k truck all day. They listed it as the check engine light was on because the "inspector" classified a fault dash light as the check engine light. The "inspector" also stated that the truck only started after jumping, which must of developed at ritchie brothers yard because it started fine the morning i took it in. Lastly every picture looked like it was taken by a 65 year old man with a cell phone and 100 more units due with before lunch. The cover picture was from a weird angle that made the mid roof sleeper look small and you couldn't even tell that it was a quad axle/lift axle unit. Truck sold for $55k. I could of sold to a dealer for 75k all day. Don't expect quality, they will protect themselves legally and there own pockets far before sellers in every way.

Auction items are rigged to outbid, then close the auction at the last seconds of the auction! When asked for explanations, I got “ since I did not see it, it did not happen”. Most NON-PROFESSIONAL COMPANY THAT I HAVE EVER DEALT WITH! Wish this was an isolated incident, but this is number 3, and my last! First, bought an UNUSED 50K trailer. Broken air supply line and most lights did not work. Had to pull it home, 13 hours back, half in the dark! NO WHERE WERE THESE DEFECTS MENTIONED IN THE AUCTION! NO COMPENSATION FOR THESE REPAIRS! Second, bought an UNUSED grapple bucket. Broken fitting on the hydraulic cylinder and damaged hydraulic hose, again, not advertised! This time, the local manager paid for the repair parts, only. Now, bidding on a skid steer backhoe attachment. Bid a half hour before closing time. Had the winning bid until 3 seconds of closing time, and the bid jumped, and the auction closed, before I had a chance to increase my bid. THREE TIMES, and I am done with bullshit from Ritchie Bros. Auctions! BUYER BEWARE!

I was outbid on an item. So I bid on another item like it and won that item. When I went to pay, the item I was outbid on was listed on my invoice. I contacted Customer Service. They refused to do anything about it.

I have a suspicion they use bots or Ritchie brothers themselves are bidding against clients to drive up the price of the item

I did not receive my full purchase. A toolbox was shown in the pictures of my purchase but upon collecting my purchase it was missing and the yard staff did not help locate it.

Mucho cuidado son unos estafadores, compre una furgoneta que en la descripción no ponia que tuviera nada malo y cuando me llego tenia fallo de motor

Horrible customer service both the office staff and yard personnel.