Ritchie BrosReviews of rbauction.com

Should have been more transparent on item

My lot I win bidding was taken by someone else and I was left with severely damaged lot of wrought iron fence

Hi not much to say other than thank you for the experience

Unacceptable 1-year delay on paperwork and delivered non-functional equipment "I am extremely disappointed with my experience with Ritchie Bros. I have been waiting for ONE YEAR now to receive the Italian de-registration paperwork for a 2008 HAMM HD14 Tandem Roller (lot 109). Because of this severe administrative delay, I cannot issue license plates or use the machine in Greece, leaving my capital completely trapped. To make matters worse, a 2016 NIFTY-LIFT HR12DE 4WD MK1B Boom Lift (lot 750) that I purchased was delivered 80% non-functional, despite looking good in the auction photos. This is completely unprofessional. I demand that customer service contacts me immediately to resolve the paperwork issue for the HAMM roller and address the sub-par condition of the Nifty-Lift. Do not buy unless you want to risk waiting for years to get your legal documents." UPDATE: I contacted Ritchie Bros. Italy and this was their official response regarding the broken Nifty-Lift (Lot 750): "As per Ritchie Bros. policy, we only describe the lots as they are and we do not replace any missing parts... we cannot help you regarding your compensation request." As for the HAMM Roller (Lot 109), they only remembered to send the de-registration paperwork now, after ONE FULL YEAR of delay. My reply to them was clear: Selling a machine 'as is' is one thing, but delivering an 80% non-functional unit while using misleading auction photos is deception. Furthermore, keeping my capital trapped for 12 months due to your paperwork delay has caused me severe financial loss. I will NOT remove this 1-star review. Future buyers, be aware!

Was my first shopping from RitchieBros, California Paris auction 2020 Hino 258 rollback truck and there inspection sheet RitchieBros mentioned that the transmission is working when I receive my delivery in Canada Toronto the transmission was damaged while changing from first gear to second gear was giving big cranking sound when I check from my local mechanic will find out that the transmission is damaged inside and now I have to spend $15-$18,000 to change the transmission assembly that was my first shopping and was really bad experience. I had to planning to do always business with RitchieBros but now I am not satisfied to do another time business.

OVER CHARGED WITH FEES!!! A$25.00 ITEM COST ME $135.79 OUT THE DOOR!!!! AND THEN THEY TOLD ME IT WAS FOR FAIRNESS!!!!

Ritchie' salesman that suggested I sell my equipment with Ritchie was purely a 'salesman'; used last minute pressure. He had forgotten having quoted me 10% fee on the sale of my equipment 2 months before; he offered to email me a confirmation that the 13.5% would be reduced to 10%, but could only be changed after the auction i.e when its all done and over with: can you imagine dealing a week later??? Then Ritchie's contract was not shown to me until my equipment was dropped at the auction in Georgetown Ontario: how do you like having 'your pants down' when negotiating???Then it took three days before the auction to show and list the particulars of what I had spend on the equipment to improve the machine, so potential buyers would see the cost of all new undercarriage. They put my machine beside other machines in poor shape. They refused to update the data with information about separate attachments until 'last minute' which was part of the latest information of all upgrades done to the machine. Denis Drainville of DRAINVILLE LTD

Rubbish, kept us waiting ages, when we got in it took 3 minutes to load,there is only me with hgv at are place and I refuse Togo back as its every time.keep away buy from better auctions, look at reviews it says it all.