Ritchie BrosReviews of rbauction.com

Fort Worth,Tx

I purchased a car with low miles and found it had tons of mechanical issues. upon driving it I had no lights on the dash. I drove less than 20 miles and check eng light came on, transmission failed. srs light was on. I spent over 6k on repairing this vehicle. I will never make another purchase from them. They clean and paint the equipment to make it look good but in poor mechanical condition

Bought a Skyjack online that they said was operating, when it arrived the hydraulic drive motor was broken in half, hydraulic oil all over the place and wouldn't even turn the wheel. £4K repair on a £5k machine, took two months too reply to me after loads of emails and phone calls. Refused to take the machine back and return my money, or pay for any part of the repair. Very unhelpful. Have a full time Senior legal liaison so you have no chance of getting your money back - item not as described, don't trust them.

Wenn sie an einer gebrauchten Maschine interessiert sind, kann man nach ausgiebigen Tests und Sachkenntnis bei RBauction mitbieten. "Ungebrauchte" Baumaschinen an egal wen auch immer zu versteigern, die extra für solche Versteigerungen produziert werden (mit CE Nr.) und für die es nach dem Kauf keinen Service oder eine Vertretung in Europa gibt, sollte verboten werden. ist aber für Ritchie Bros, sowie unseren Staat (man zahlt ja trotzdem die MwSt.) ein sehr einträgliches Geschäft. Die Mitarbeiter sind im allgemeinen behilflich beim Verladen. Zubehör welches nicht wochenlangem dem Wetter ausgesetzt werden kann, ... den Rest schenke ich mir. Eine trockene Beschreibung der Maschine ist nicht zu erwarten!! Kaufen Sie nichts!!! ohne vorher 100% im Bilde zu sein was Sie tun. Keine Maschine ohne Test!! Keine Maschine unter dem "Mindestabwicklungspreis". Keine elektrischen Bagger, die Schäden aufweisen und vom österreichischen Importeur anscheinend so besser verkauft werden können (ohne Garantie) um sie anschließend zu reparieren, keinen chinesischen Plunder der seit Wochen im freien steht (sieht auf den Bildern oft anders aus) u.v.m.. Mit unseriösem Verhalten und Ignoranz kann man immer noch gute Geschäfte tätigen.

I had been using Ritchie Bros as one of those resources for that for over 40 years and had numerous dealings some good some bad but now that Ritchie Bros has become a huge corporation all my recent dealings have been bad both selling and buying and I have learned that Ritchie Bros standard response and what I now call there Motto is Quote "WE ARE NOT RESPONSIBLE" THE FOLLOWING EXAMPLES OF THESE DEALINGS: BUYING: 1) On Feb 20, 2023 in Orlando, FL, USA Lot # 17349 Purchase Lot of 5 Pieces With Description ONLY of " Quantity of Electric Exhaust Fans" 4 of the pieces in the lot were old fans with no value - but one of the fans was a Brand New Unit with a value of $17,000,00 USD which I knew exactly what it was and what it was worth and what I wanted and purchased for the new large shop I am building in NB . I PURCHASED THIS LOT OF 5 PEICES FOR $110.00 USD FOR ALL FIVE PEICES In this case Ritchie Bros also screwed their seller as this unit A NEW NEVER USED ON FACTORY PALLET DIRECT DRIVE 15 HP DUSTPROOF HIGH VOLUME EXPLOSION PROOF FAN worth $17,000.00 USD should never have been thrown in with a lot of old well used fans and should have had complete details which it did not and I am sure the seller freaked out and Ritchie Bros was trying to screw me out of the unit to appease the seller and deliberately did not load the unit hoping we would not notice ?? What a way to conduct business. I bought also 4 pallets of various Excavator Bucket Pins as needed them for the Equipment were are liquidating as we retire and move back to NB. Ritchie Bros demanded we set up an appointment to load which we finally got on or about April 1 , 2023 5 weeks after the sale. When the driver attended to the site they had him stand by from 8:00 AM to 4:00 PM and he the driver tells me there was no reason for that and finally starting loading after 8 Hours for which I am paying standby rate for the truck?? Finally about 4:30 Ritchie Started loading the truck but even though driver specifically informed them that the large new Grey Fan was part of the lot Ritchie Bros Refused to load it and stated the yard was closing - the driver contacted me and I tried to contact their site supervisor who was gone for the day - OR SO THEY SAY AND NOBODY ELSE COULD HELP ME?? The loading staff told the driver he had to leave or have his truck locked in the yard. As he had other pickups booked he left and proceeded to load his other freight 300 miles away. When he arrived in NB the fan was not on the truck and when I called Florida they insisted it was loaded and the driver must have unloaded it in a wrong delivery ?? I spent 2 days fighting back and forth and they finally admitted it was in their yard and I had to send another truck to Florida to pickup the Fan. This whole episode with standby - having to send anther truck - having to do customs clearances again cost me well over $3000.00. When I approached Ritchie Bros I got their stand motto: Quote "WE ARE NOT RESPONSIBLE" Now after 10 Months they refuse to answer emails and when I phone they run me around for 1/2 hour - PLACE ME on hold and then state they will have to get back to me and never do. SO IN THIS CASE THEY SCREWED BOTH THE SELLER AND ME BY THEIR INCOMPETENCE ON BEHALF OF THE SELLER AND/OR DELIBERATE ATTEMPT TO DECEIVE and DEFRAUD ME. 13641826_1.jpg LOT # 17349 Quantity of Electric Exhaust Fan View Item Details selling price 110 USD*

Blood thirsty money hungry business, commission has gone through the roof and buyer premium's!!!!. Less and less service over the past two years. Buyer premium's have gone from 10 percent for lots over 2500.00 to 15 percent for lots over 12,000.00 and 1/4 of the staff

I won't be buying again. I've purchased many items over the years from the Dunnigan site, tens of thousands of dollars' worth. Now they just have completely collapsed as a seller. I was injured loading my purchase because their "loader" refused to load my item. They charge taxes on their bidder fee. How is that legal? $100 minimum bid fee on an item that sells for 5$. Now they've increased the fee's again?! 15% on any item $12k or less. Way too many problems happening more often for larger and larger fees. And the lines? I arrived at 11:00 am...I wasn't loaded and out the gate until after 4pm. A line to pay, a line to get in, a line to get loaded and a line to leave. Expect to spend the entire day there. Buyers and sellers BEWARE!

Will not pay for item sold For 3-4 weeks Scam!!