RaypakReviews of raypak.com

I wouldn't give them any stars they are liars and cheaters and just keep dragging you on until you finally give up which you have to for your sanity. They are a horrible company and should go out of business.

RayPak does NOT stand behind their product. I have a 3T Spa Heater and within 4 years the shell of the unit completely rotted out. They tried to tell me it was most likely caused by water chemistry. However, the system does not leak and the chemistry is checked weekly and not out of balance. I sent them pictures and now they don't return my emails. I would not recommend this company.

Pool heater died after less than 4 years. Contacted several times and their warranty department simply ignores all my emails. Terrible customer service. Just inexistent. Horrible experience.

I installed an electric Pool heater 4 years ago and it completely failed. Raypak is delaying sending parts that are under warranty. the process has been going on for 90days and I am still waiting. 30 phone calls , the install company have called, its a total stall tactic. I have been promised 5 different times that the parts have been shipped, I call back and they start all over again. The customer service dept is a zero, not a 1 star. Terrible experience, never buy from them again.

Raypak has been putting me off for 3 weeks on warranty service for my Raypak pool/spa heater. I get promises that they will call me back, and they don't. They have tried to make it my problem that their nearest warranty service provider is two hours away. They keep trying to get me to check with additional plumbers and electricians and see if any will honor their warranty. No one that I have talked to in West Tennessee near Jackson will work on a Raypak pool heat pump. I have spoken to several, again, doing Raypak's job for them. The unit is less than one year old and I am very disappointed in the equipment and the customer service. Raypak knows its units are being installed, but not serviced in this area. I would not buy again, and I strongly recommend against buying a Raypak unit.

I am very disappointed with my experience with Raypak and their warranty process. My pool heater is less than a year old, and instead of standing behind their product, I have been asked to provide internal pictures that require taking the heater apart. As a regular consumer, I am not qualified to disassemble a pool heater safely, nor should I be expected to pay a technician just to prove there is a defect covered under warranty. I purchased this heater expecting reliability and customer support if something went wrong within the warranty period. Unfortunately, the process has been frustrating and costly. Rather than helping resolve the issue, I feel I am being pushed toward purchasing a replacement unit instead of receiving proper warranty service. I understand companies need documentation for warranty claims, but requiring customers to disassemble equipment or hire someone at their own expense for a product that is not even a year old does not feel reasonable. I hope Raypak reconsiders how they handle warranty claims and provides better support for customers who invest in their products. Darlene

Bought a pool heater not 1 year later it’s broken and Rheem/Raypak comes up with every excuse not to stand by warranty. Don’t buy from them!!! $6k down the tubes!

Raypak will never honor warranty claims. Install Date: 2025-06-11 Model: P-R336A-EN-C Serial Number: V172400549 A failed drain plug after a few months. Replaced. This caused a catastrophic failure of the fire brick, and the unit had an internal fire. Triggered the roll-out sensor. Shut down. Unit experienced corrosion with the drain plug failure and saltwater from my pool corroded the interior of the unit. The unit lasted 5 months. Paid $3,632 for the unit. The pool has now been dead for two months as Raypak will not return emails or phone calls. I live in Colorado and keep the swimming pool operational all year. The units have cheap components that could easily be made better. The company's default position of DENY, DENY, DENY is sad. Their lies about chemical imbalance is outright fraud. I use an app to monitor daily chemicals. I have a facilities team that manage my estate. I would NEVER recommend Raypak. It would have been so much easier for them to replace the burned-out unit rather than spend all the time and money fighting a valid warranty claim.