Rattan Ebike StoreReviews of rattanebike.com

Ottima ebike

Ik wacht op mijn bestelling dan zal ik een review schrijven

As far as the bikes they are pretty great, we have 2 of them and have used them pretty frequently on all types of hills and terrains and they have thus far held up quite well! I’ve had to interact with customer service and support a couple of times and in the end it’s been a positive experience, can be a bit slow but they always respond.

Bike is very good, good things first: The control system is made very well, and the battery lasts a long time. I've gone 26 miles on it and it's still not halfway. This was maybe 5-6 long trips inside the city. Bike is built well and is comfortable. Nothing falling off or breaking. Others: The parts were hard to put together and instructions were scarce. Some screw positions are hard to reach. I tried to put the back seat footrests on and they still don't feel sturdy. The back seat rest was a total failure. The only way to install it is by removing the back seat first (as discovered by the bike shop I took it to) and there's no way a regular user like me can see or reach those screws with my tools. But kudos to Rattan they refunded what the bikeshop charged me. Also, the motor starts about a second after you turn throttle or after you turn the pedals a full turn or more so you have to anticipate the delay when you want to apply speed. And they need to warn you to lower the speed to 0 when you're idling on traffic or at a stop as you will naturally want to maneuver slightly by turning the pedals and this will cause a sudden acceleration which may make you hit what is in front of you and/or injure your feet, which happened to me. And lastly, there is no suspension on the seat eventhough it is advertised as such. There is a non-working suspension like rubber piece which only covers the steel post and has no function, and the seat was impossible to remove from the seatpost so I couldn't install a better seat. The only suspension is the hard rubber the seat rests on which doesn't do much, and the seat is not very comfortable especially for long journeys on bumpy roads.

Customer service with Rattan has been good to me, unlike some of the other reviews here. I find to get a prompt response I: 1) Write my order number in subject line of email (most important) 2) Attach my receipt 3) Attach photos/videos if needed 4) Describe thoroughly the problem 5) Give them a possible solution or two that would make me satisfied to resolve the issue. When I do the above, I get a prompt (within a day) response. Hope this helps some people with their issues with service.

We have had our Rattan LM750's for a little over a month now, and quite honestly, despite some of the negative reviews, we love ours. Our Rattan Bikes have made biking an event now, rather than an exercise. My husband and I are spending more time together outdoors because of these E-bikes. We are having a small issue right now with our two bikes, but we are confident enough in the product and the company that we ordered a third bike today. I do believe this company is growing and learning the ropes, and perhaps not the easiest way, but I believe they will get there. Demand is very high and they are trying to keep up, and every business is going thru some issues right now I believe with Covid-19 playing a huge factor. I will continue to support this company and our bikes and post honest and thoughtful comments and reviews accordingly.

Received my Rattan eBike yesterday and assembled it in two hours. On a positive note, the bike arrived in perfect conditon, solid packaging, clean and well secured inside the box. I haven't ridden the bike yet, but plan to ASAP. I'll review the performance in another writing.This eBike doesn't have assembly instructions or a parts list. Without general knowledge of bicycle assembly the average person would be lost on what to do. You must rely on YouTube videos to get to final assembly. There's zero instructions on bicycle electrical operating system. There's not an on/off button and again YouTube saved the day. Otherwise appears to be a solid bike and great value for the price. Looking forward to riding it often.

I wanted to give them 5 stars but since my bike arrived DOA I can’t. I received my bike in great shape however it won’t charge past 42% and I really dislike that you cannot call them directly for support. You are left with sending an email message. It would help if their website had DETAILED support documentation and troubleshooting links and online, detailed owners manuals. I will change my rating once someone responds and this issue is fixed. Update: I’ve changed the stars as they contacted me and everything is working perfectly now.