Rattan Ebike StoreReviews of rattanebike.com

Paid €1399.00 via PayPal for an eBike EU-Rattan will not ship to Malta even though Malta is an EU Country, therefore I had to pay for trans-shipping the bike from Spain to Malta. Rattan website states that it ships within 2 - 8 days, after placing order they told me it was not in stock and I had to wait an additional 10 days. Finally they sent me a Tracking number in which 6 days later and the courier still telling me that they don't have my package. I told Rattan that if the tracking number is not going to give me results I will contact PayPal. They cancelled my order and I am still without my €1399.00 plus €150.00 Trans-Shipping cost! They lie in practically in every email or chat message! Let's see how long my refund is going to take before I get it. Now They tell me they have some Dragon Festival in China so my refund will have to wait!!! Terrible Terrible communication skills! Stay away from these guys! Read all the 1 star reviews. Am I ever glad I did not get this piece of junk they call an eBike!

ik heb een pathfinder pro eu ge kocht levering ging all fout fiets was in begin geweldig om me te rijde en na een tijd +- 2 maanden begon mijn voorvork vering te kraken en pepen gelijk een ballon en ik vroeg aan klanten dienst om advies en als antwoord zonder video kunnen wij niks doen blijf weg van dezen e bike shop niet aangeraden

The new hydraulic brakes you told me to purchase are not the right size for my Rattan LF Ultra

ATTENZIONE!!! LE RECENSIONI SONO TUTTE FALSE E LASCIATE SOTTO RICHIESTA E PAGAMENTO DELLE STESSE. LE BICICLETTE SONO VERGOGNOSE. SPENDETE DI PIU, PERCHE QUESTE SONO BICICLETTE USA E GETTA E IL SERVIZIO DI ASSISTENZA è INESISTENTE. LA MIA BICI DOPO 350 KM SI è INCENDIATA . VEDRETE, ALTRI 2 ANNI E QUESTA AZIENDA NON ESISTERà PIù. WARNUNG!! DIE BEWERTUNGEN SIND ALLE GEFÄLSCHT UND WURDEN AUF ANFORDERUNG UND BEZAHLUNG ZURÜCKGEGEBEN. FAHRRÄDER SIND BESCHÄMEND. GIB MEHR AUS, DENN ES HANDELT SICH UM EINWEGFAHRRÄDER UND DER UNTERSTÜTZUNGSSERVICE IST NICHT VORHANDEN. MEIN FAHRRAD FING NACH 350 KM FEUER. SIE WERDEN SEHEN, IN WEITEREN 2 JAHREN WIRD DIESE FIRMA NICHT MEHR EXISTIEREN. WARNING!! THE REVIEWS ARE ALL FAKE AND LEFT UNDER REQUEST AND PAYMENT OF THE SAME. BICYCLES ARE SHAMEFUL. SPEND MORE, BECAUSE THESE ARE DISPOSABLE BICYCLES AND THE ASSISTANCE SERVICE IS NON-EXISTENT. MY BIKE CAUGHT FIRE AFTER 350 KM. YOU WILL SEE, ANOTHER 2 YEARS AND THIS COMPANY WILL NO LONGER EXIST. ATTENTION !! LES AVIS SONT TOUS FAUX ET LAISSÉS SOUS DEMANDE ET PAIEMENT DE LA MÊME CHOSE. LES VÉLOS SONT HONTEUX. DÉPENSEZ PLUS, CAR CE SONT DES VÉLOS JETABLES ET LE SERVICE D’ASSISTANCE EST INEXISTANT. MON VÉLO A PRIS FEU APRÈS 350 KM. VOUS VERREZ, ENCORE 2 ANS ET CETTE ENTREPRISE N’EXISTERA PLUS. ADVERTENCIA! LAS RESEÑAS SON TODAS FALSAS Y SE QUEDAN BAJO PETICIÓN Y PAGO DE LA MISMA. LAS BICICLETAS SON UNA VERGÜENZA. GASTA MÁS, PORQUE SON BICICLETAS DESECHABLES Y EL SERVICIO DE ASISTENCIA ES INEXISTENTE. MI MOTO SE INCENDIÓ TRAS 350 KM. YA VERÁS, EN OTROS 2 AÑOS ESTA EMPRESA DEJARÁ DE EXISTIR.

Vélo commandé et jamais reçu, Rattam traîne à me donner des informations et à me rembourser

It is completely shit, the company is shit, and the bike is shit. After having this bike for less that 6 months (I bought my bike in February 2026), the bike comes with a ton of problems. First, the brakes failed, which almost cause me to get hit by a car, even after I tuned it, it still does no good. The cable for the cable hydraulic brakes are terrible quality, with them having the possibility of snapping and breaking (my cable has so many breakages, it makes this bike a complete danger hazard. The system cuts out when riding, and gradually gets worse, and finally, the pedal assist completely stops, even though screen still turns out. It is completely scam and danger to the consumer. I spent so much of my personal savings (I am a student) to save up for an ebike, and through the reviews I thought Rattan what a good option, instead I got this absolute shit piece. The customer support is even worse, they will act like they are accommodating and ship you parts (which they think could be the issue) so you can fix it yourself, completely not taking into account that the customer might not have the time, skills, resources, needed tools, or experience to do so. They are a damn joke and complete disgrace. I even bought the 3 year warranty, and this is what it gets me. Do not buy from this brand, do not put yourself through the grief, and danger. They are not worth it. HIGHLY DO NOT RECOMMEND

Je très déçu car ma pédale gauche ne ce vis pas le filetage est défectueux, donc impossible d'utiliser le vélo sans pédale !!!

The problem was not fixed and when I asked for additional help, I was just thanked for my message. I paid 1,400 dollars for a bike and a year later it doesn’t work. At least you made an additional sale by selling me a part that didn’t fix the problem.