G E G S.
Non posso dare ancora un giudizio in…
Non posso dare ancora un giudizio in quanto mi mancano gli accessori il cestino anteriore e i poggiapiedi.Inoltre il manubrio è arrivato graffiato!!!

Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.Thank you again, our lovely customers —— Rattan
Rattan Ebike Store (rattanebike.com) has 351 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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G E G S.
Non posso dare ancora un giudizio in quanto mi mancano gli accessori il cestino anteriore e i poggiapiedi.Inoltre il manubrio è arrivato graffiato!!!
Bob K.
Your customer service dept is impossible to get ahold of. I tried calling, starting a chat, and emailing. Finally, someone responded by email and then it still took several days to get the part I needed ordered (had to send photos of the controller in my bike that I bought from Rattan and they built). Make it easier to get replacement parts. Put the controllers on your website and I could have ordered it myself without even needing to interact with your customer service dept.
Socialfilter
My bike arrived with the display not programmed. It worked for a few miles and quit. I could not get anyone from Rattan to help me return it so we played email, text, and phone tag for 3 months until they finally sent me a new battery and display. I just now got everything out together and working again and it's fun to ride. Ime every off the shelf cheap Chinese ebike is a crapshoot and most have bad customer support. They may have an American address but that is just a warehouse so between the language issues and distance it's going to be difficult no matter the company. If you buy an ebike online for less than $2k expect to have to learn how to fix most issue yourself and expect huge delays receiving the parts you need.