Kay
Lacking customer service
As another Rasmussen reviewer wrote, “Run, run, run!” If you read all of the Rasmussen reviews and still decide to attend, I highly encourage you to triple-check the information you are given from the advisors and other staff members, and to get it in writing. My experience included information that was often incomplete and inaccurate, as well as inconsistent between staff members and other platforms (e.g., the Rasmussen website). I contacted the director of the program, the academic dean, and the admissions office and my feedback was left unheard and unrecognized, which means they have no intentions of trying to improve. Being a profit-based institution, the lack of customer service is shockingly bad. Based on what happened to me, plan to be your own advocate by researching and gathering your own information as the advisors are often over-worked, without the knowledge to answer questions, and unable to perform their jobs, or a combination of all of the above – which is a nice way of saying they are incompetent.
Response from Rasmussen UniversityMar 22, 2021
Hi Kay, Thank you for your review, all feedback is important to us and we're sorry to hear you've had such a frustrating experience and weren't provided the correct information you were looking for. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. If you would like to further discuss your concerns, please email us at [email protected]. - Best, Rasmussen Team




