Baker Creek Heirloom SeedsReviews of rareseeds.com

Response from Baker Creek Heirloom SeedsAug 13, 2026

We're so sorry to hear you had trouble with your seeds this year. We do offer a 2 year germination guarantee, but it sounds like the seeds did germinate. There are several things that could affect growth and bearing fruit that are out of our control, but if you will email [email protected], we'd be happy to have one of our horticulturists work with you to try to determine what the issue was, and how to get you growing. Customers do have the option to leave a review on items they have purchased, if you have an account. Log in, go to your account, and you'll see a list of items you've purchased, and click to review them.

Response from Baker Creek Heirloom SeedsJul 6, 2026

We are sorry to hear you have had trouble with our seeds. We take our seed program very seriously, and we want our customers to get the best possible seeds. To that end, we practice strict adherence to the Federal Seed Act, which requires that we test the germination rate of all lots of seed that we sell. While different crop types have different minimum germination rates, all must test at or above the minimum standard for that type, or be clearly marked otherwise. Most of the seeds that we sell are tested by SGS, the world’s premier testing, inspecting and certification company. No seed is packed without a valid germination report. Additionally, we regularly grow most of the seed varieties we offer in our trial gardens and greenhouses to assess their essential qualities such as flavor, hardiness, growing profile, and whether they grow true to type. There are many variables outside Baker Creek’s control that may affect your seeds’ performance, including weather, soil composition, light, and pests. Additionally, seed packages may be subjected to irradiation by the postal service or be exposed to excessive weather conditions during shipping. Baker Creek is committed to customer satisfaction. If you are unsatisfied with our seeds for any reason, we will cheerfully replace them with more seeds of the same variety, a different variety of your choice, or issue a refund. Just email us at [email protected] and let us know which you prefer, and we'll take care of it.

Response from Baker Creek Heirloom SeedsMar 18, 2026

We are so sorry to hear you have not received your order! Please reach out to us at [email protected] and we'd be happy to work with you to make sure you receive what you ordered.

Response from Baker Creek Heirloom SeedsMay 28, 2025

We are sorry to hear you have had trouble with your seeds. We take our seed program very seriously, and we want our customers to get the best possible seeds. To that end, we practice strict adherence to the Federal Seed Act, which requires that we test the germination rate of all lots of seed that we sell. While different crop types have different minimum germination rates, all must test at or above the minimum standard for that type, or be clearly marked otherwise. Most of the seeds that we sell are tested by SGS, the world’s premier testing, inspecting and certification company. We have approximately 4,000 lots of seed that must be tested regularly. Our staff is responsible for sampling the seed lots and coordinating with SGS. Our staff records, tracks, and logs the results internally. No seed is packed without a valid germination report. We try not to sell seeds with germination below the minimum federal standard, but it is sometimes unavoidable due to extenuating circumstances such as low inventory or customer demand for an exceedingly rare variety. In these cases, all seed packs are labeled as “overpacked due to low germ" and the rate must be declared on the label, along with the month and year of the test result. Additionally, we regularly grow most of the seed varieties we offer in our trial gardens and greenhouses to assess their essential qualities such as flavor, hardiness, growing profile, and whether they grow true to type. There are many variables outside Baker Creek’s control that may affect your seeds’ performance, including weather, soil composition, light, and pests. Additionally, seed packages may be subjected to irradiation by the postal service or be exposed to excessive weather conditions during shipping. Baker Creek is committed to customer satisfaction. If you are unsatisfied with our seeds for any reason, we will cheerfully replace them with more seeds of the same variety, a different variety of your choice, or issue a refund. Please email us at [email protected] and let us know how you would like us to proceed.

Response from Baker Creek Heirloom SeedsMar 20, 2025

We are so sorry to hear that. I see your package was delayed by USPS, but was due to deliver the day we responded to your email, saying if it didn't deliver that day, to let us know and we'd be happy to issue a refund, which we have done at this time. Edited in response to customer's addition to his review: In our 1st email response to you on the 15th, we said" This order was purchased with the free shipping option that does not include order tracking capabilities. This order was shipped on 2/25 and we advise to allow up to 10 - 14 business days for delivery. Please let me know if this order is not delivered today and I will be happy to refund. "

Response from Baker Creek Heirloom SeedsMar 14, 2025

We apologize for the delay in getting back with you. We are currently receiving a very large number of emails, and are working to respond to them as quickly as possible. We strive to ship all seed orders withing 3-5 business days. I've sent a request for more information from you so that I can help to resolve this issue.

Response from Baker Creek Heirloom SeedsFeb 24, 2025

We apologize for any confusion, we have been working with you in emails on this issue, and have reshipped the order today and sent you tracking. Your order was shipped as a flat rate envelope, which USPS will not provide a tracking number for, so we sent you a link to the internal easypost tracking, which will not show as many scans. It appears the package was lost in transit

Response from Baker Creek Heirloom SeedsFeb 17, 2025

I'm sorry, but as I said in my last email, we have answered your questions and emails numerous times. The post office will not be able to track the package, because, your order was shipped as a flat rate envelope, and that number is an internal easypost tracking number only. That means you can only track it through the easypost link we've provided multiple times. As I've said, we ask that you allow 10 business days for the package to arrive, and If you do not have your order by the 20th, let me know and we'll go from there.