RapidScaleReviews of rapidscale.net

I urge anyone considering RapidScale to look elsewhere. We have had so many problems with them and constantly get the run-around - referred to another department, being assigned to a different rep, a multitude of excuses for never actually solving the issues. Some recent examples: Our business has downsized over the past two years and we wanted to reduce the number of software licenses that we pay for. Although our software renewal is coming up in August, RapidScale tells us we will be charged $8000 to decrease our licenses. Essentially, we would have to pay for the licenses even though we would not have use of them. The communication is terrible and no explanations are given. We have also been trying to implement a backup internet system, which RapidScale has been unable to make work. They do not provide on-site support, and their phone support may as well be non-existent too for all the good it does. We are eagerly anticipating the end of our contract term with this company and warn others to stay away.

They have been a valuable and trustworthy partner for us with migrating legacy apps into the cloud and managing our infrastructure with AWS. They make navigating AWS tolerable for our team.

Scam! One tap subscription on website with no opportunity to cancel it. Charge me every month for $30, no emails no web account

We were provided MS 365 license service, support and backup though RapidScale. Last year I would agree with most posters that they are about a 4 rating. However this scoring has gone downhill fast as they now want to charge extra for support (which is their worst feature) and billing is horrible.

We've been partnered with Rapidscale for about 6 years now, and we rely heavily on their expertise when it comes to Active Directory, Puppet, and general AWS changes, monitoring, and projects. Having a dedicated Account Manager and Senior Engineer are crucial in our day to day. We treat them as an extension of not only our Infrastructure & Security teams, but of the company in general with all of the value adds they offer. A few small things have fallen off since being acquired by Cox, but they're good at addressing any shortfalls quickly and accurately.